Fiscal Support Specialist, Washington County Campus

NWACC; Maine; On-site; USD 30,000 - 36,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) is seeking a Fiscal Support Specialist to join the Treasury Services team. You will assist students, staff, and community members with student accounts, financial aid, and tuition processing while delivering courteous, accurate service.

This role emphasizes daily cashiering, deposits, and reconciliations, with responsibilities expanding to scholarships, collections, and referrals to appropriate college resources; reliability and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Two years of experience in student financial accounts, banking or related area.

Responsibilities

• Provides information on student services to students, staff, parents, and community members in person or via phone/email.
• Assesssment of student needs and setup of payment plans for current student accounts.
• Receipting, recording, refunds, and balancing tuition payments; balance daily cashiering and deposits.
• Researches and resolves inquiries and disputes; supports Treasury Services staff.
• Processes scholarships, payments, collections, and account balance write-offs.
• Contact past-due accounts; maintain documentation; post State Set-Off receipts.
• Maintain cashier procedures and updates; follow policies including FERPA.

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Under the direction of the Manager Treasury Services, the Fiscal Support Specialist is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Fiscal Support Specialist collaborates with various service areas to facilitate consistent delivery of services and information across campus. The Fiscal Support Specialist refers students to the appropriate college resource while providing exceptional customer service to a diverse population. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Essential Duties

• Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and email
• Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates the set up payment plans for current student accounts
• Acts as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares deposits
• Works closely with college-wide personnel to research and resolve or redirect student inquiries and disputes. Handles a variety of difficult customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. Provides support and information to other members of Treasury Services
• Handles one or more college-wide processes related to core area of responsibility, such as: processing scholarships, processing payments, collections, and account balance write-offs
• Assists with past due student accounts, contacting students via phone, email, and mailings. Maintain student account documentation to assist agencies in the collection of outstanding accounts. Performs daily maintenance for State Set-Off receipts (i.e. checkingDFAwebsite for money received and posting payments).
• Performs complex cashiering functions for student accounts and a variety of college areas following specific college procedures and policies. Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations
• Prepares check requests for scholarship returns and submit to Treasury Manager for approval
• Provides appropriate referrals with supporting documentation as required
• Maintains cashier procedures and updates as necessary
• Regularly upgrades and refreshes knowledge and skills through required attendance at training sessions, Treasury Services functions and staff meetings
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of pay: $16.13 per hour *Higher compensation may be considered based on qualifications directly related to position

Minimum Qualification

• The formal education equivalent of a high school diploma
• Two years of experience in student financial accounts, banking or related area

Knowledge, Skills and Abilities

• Knowledge of college, local, state, and federal regulations related to student billing, payment processing, refunds, confidentiality, FERPA, and applicable student services procedures
• Knowledge of cashiering, account reconciliation, recordkeeping, basic mathematics, statistics, research, and analysis techniques
• Skilled in providing accurate, professional customer service to diverse students, staff, parents, and community members in person, by phone, and through written communication
• Skilled in using student information systems, word processing, spreadsheets, email, data entry systems, and other computer applications to complete assigned work accurately and efficiently
• Ability to communicate complex terms, procedures, account information, and technology-related instructions clearly and in plain language
• Ability to balance cashiering sessions, maintain accurate documentation, prepare and review reports, and follow established policies and procedures.
• Ability to research questions, interpret information, resolve or escal…
• Ability to manage multiple priorities in a high-demand environment, work independently with minimal instruction, demonstrate initiative and flexibility, and contribute effectively as part of a team
• Ability to respond professionally to difficult customer situations, defuse conflict, resolve complaints, and maintain collegial working relationships

Physical Demands/Work Environment

Work is performed in an office setting that may be, at times, noisy and intense with multiple interruptions.

Occasionally:

• Crouching
• Driving
• Manipulate items with fingers, including keyboarding
• Grasping
• Kneeling
• Lifting
• Pulling
• Pushing
• Stooping

Constantly:

• Feeling
• Hearing
• Reaching
• Repetitive motion
• Sitting
• Standing
• Talking
• Walking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NWACC is an Equal Opportunity Employer, please see our EEO policy.