Student Financial Services Operations Lead

Walden University; Minneapolis (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision, life and disability insurance

401k Retirement Program + 6% employer match

Flexible Time Off (FTO) Policy

12 Paid Holidays

Job summary

Walden University is searching for a leader in the Student Success department to oversee financial vendor management and operational innovation within the student financial journey. The role is vital for aligning financial services to operational KPIs and ensuring compliance.

The ideal candidate should possess a Bachelor's Degree, with a Master's preferred, and have at least 4 years in higher education or a relevant field. This position offers benefits including health, dental, vision insurance, a 401k plan with employer matching, and paid holidays.

Qualifications

• 4+ years of experience in higher education or related field.
• 2+ years in a compliance-driven environment such as financial services.
• Knowledge of Title IV regulations and academic policies.

Responsibilities

• Manage relationships with student financial services vendors.
• Analyze data to develop reporting frameworks.
• Drive enhancements to contact center operations.
• Lead process improvement efforts for student support.

Skills

Analytical skills

Problem-solving skills

Communication skills

Ability to influence in a matrix organization

Education

Bachelor's Degree

Master’s Degree (Preferred)

Tools

MS Office

Azure

Salesforce

Banner

Agile Methodology

Job description

Walden University is searching for a leader in the Student Success department to oversee financial vendor management and operational innovation within the student financial journey. The role is vital for aligning financial services to operational KPIs and ensuring compliance.

The ideal candidate should possess a Bachelor's Degree, with a Master's preferred, and have at least 4 years in higher education or a relevant field. This position offers benefits including health, dental, vision insurance, a 401k plan with employer matching, and paid holidays.