Online Student Success Strategist

Walden University; Phoenix (AZ); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Vacation

Job summary

Walden University seeks an Advisor, Student Success to help online students stay on track and achieve their educational goals. You will define proactive strategies, build supportive relationships, and collaborate with university support teams to ensure timely responses to inquiries while promoting academic integrity and policy compliance.

The role requires a Bachelor's degree and 3 years in service or university settings, with strong counseling, communication, and multi-tasking skills.

Qualifications

• Bachelor's Degree required.
• 3 years in a service-oriented environment or university setting.
• Counseling or coaching skills to keep online students on track.
• Strong problem solving and time management.
• Ability to multi-task.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to resolve student issues from request through resolution.
• Experience with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, independent, able to work in a team environment.
• Adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Responsibilities

• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Connect with new students upon acceptance of admission to ensure overall readiness and accelerate outstanding matters that would affect their ability to have a smooth and successful start.
• Assist students in understanding and completing degree requirements.
• Assist students with appropriate course registration.
• Advise students on university policies and procedures, program requirements and related academic matters.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Student counseling

Time management

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multi-tasking

Adaptability

Relationship building

Diversity awareness

Online learning tech

Education

Bachelor's Degree Required

Tools

Microsoft Office

Job description

Walden University seeks an Advisor, Student Success to help online students stay on track and achieve their educational goals. You will define proactive strategies, build supportive relationships, and collaborate with university support teams to ensure timely responses to inquiries while promoting academic integrity and policy compliance.

The role requires a Bachelor's degree and 3 years in service or university settings, with strong counseling, communication, and multi-tasking skills.