Student Financial Services Advisor - Hybrid

Rhode Island School of Design

Providence (RI)

Hybrid

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Hybrid eligible

Job summary

Rhode Island School of Design (RISD) seeks a Student Financial Services Counselor to join the SFS Department. The counselor will assist visitors, manage SFS email and calls, and advise students and families on accounts, aid availability, eligibility, funding and application procedures.

The role includes outreach about outstanding balances, payment processing, and advising on financial literacy. RISD emphasizes inclusivity and a collaborative service culture within a hybrid work environment.

Qualifications

Bachelor’s Degree or equivalent combination of education and experience.
Minimum two years of financial aid, student financial services experience, or relevant experience.
Ability to work with and help foster a diverse and inclusive culture.
Excellent communication, customer service, and interpersonal skills.
Financial literacy or familiarity with financial aid.
Strong computer skills including MS Word, Excel, student information databases, and Internet or web-based applications.

Responsibilities

Counsel and assist current and prospective students and families in all areas of financing their RISD education (financial aid, student accounts, student employment).
Process, audit and reconcile student account receivables. Complete outreach to resolve student account receivable balances.
With an in-depth understanding of Title IV regulations, review, determine and verify student scholarship eligibility. Track, process and record outside scholarships, including interactions with various organizations. Create invoices, submit and confirm payment for third party invoicing.
Answer phone and departmental emails in a timely and professional manner.
Assist with federal verification processes, ensuring compliance with all Title IV regulations and eligibility requirements.
Post, deposit and reconcile student payments.
Create student statements, specialty 1098-T tax forms and Canadian Tax forms by request.
Participate in Student Financial Services programs and contribute and distribute communication materials including, but not limited to, financial literacy sessions, loan exit counseling, graduation and orientation and recruitment events.