Student Financial Services Advisor

Howard University; Washington (District of Columbia); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University’s Talent Acquisition and Student Financial Services team seeks a Student Financial Customer Service Analyst to serve as a trusted financial resource for students and families, delivering compassionate service while ensuring accurate account management and sound fiscal stewardship.

The role is full-time and on-site at the main campus, with occasional evening or weekend hours during peak enrollment, and requires collaboration with Cashiering, Bursar Systems, Registrar, Financial

Qualifications

• Bachelor’s degree preferred; an equivalent combination of education and related experience may be considered.
• Experience in customer service and/or financial operations, ideally in higher education or a service-focused environment.
• Experience supporting adult or nontraditional learners strongly preferred.
• Ability and willingness to work evening or nontraditional hours based on program needs.
• Strong written and verbal communication skills with the ability to provide accurate, empathetic guidance.
• Demonstrated ability to analyze accounts, problem-solve, and coordinate with multiple campus offices.

Responsibilities

• Serve as a primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours.
• Conduct comprehensive student account reviews and identify discrepancies.
• Laise with Cashiering, Bursar Systems, Registrar, and Financial Aid to resolve billing issues and ensure accurate updates.
• Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions.
• Document interactions, maintain accurate case notes, and ensure timely account resolution.
• Provide high-quality, empathetic guidance to support student persistence and financial clarity.

Skills

Customer service

Communication

Problem-solving

Account analysis

Cross-functional collaboration

Education

Bachelor’s degree preferred

Job description

Howard University’s Talent Acquisition and Student Financial Services team seeks a Student Financial Customer Service Analyst to serve as a trusted financial resource for students and families, delivering compassionate service while ensuring accurate account management and sound fiscal stewardship.

The role is full-time and on-site at the main campus, with occasional evening or weekend hours during peak enrollment, and requires collaboration with Cashiering, Bursar Systems, Registrar, Financial