Student Account Manager

Howard University; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

Flexible work arrangements

403(b) with company match

Tuition reimbursement

Career advancement

Wellness programs

Commuter benefits

Job summary

Howard University is seeking a Student Accounts Manager to provide strategic and operational leadership for the Office of the Bursar’s student account operations, customer engagement, and service delivery. You will lead staff to deliver exceptional service, ensure fiscal stewardship, and drive process improvements across campus.

The role is full-time, on-site at Howard University’s campus, with periodic evening and weekend support during peak periods.

Qualifications

• Five (5) years of progressively responsible experience in student financial services, bursar operations, finance, accounts receivable, customer service management, or a related field.
• Minimum of three (3) years of supervisory or leadership experience.

Responsibilities

• Lead, supervise, coach, and develop a team of Student Account Analysts and customer service staff by establishing performance expectations, fostering professional growth, and promoting a culture of accountability.
• Oversee the delivery of exceptional student account services across in-person, virtual, email, and self-service channels, ensuring a student-centered experience and the timely resolution of complex account inquiries and escalations.
• Manage daily operations, including staffing, workload distribution, queue management, resource allocation, and operational procedures to ensure efficient, consistent, and compliant service delivery.
• Analyze service, operational, and financial data to monitor performance, identify trends, develop key performance indicators, and implement data-informed improvements that enhance customer service and operational effectiveness.
• Safeguard institutional revenue by ensuring accurate student account administration, compliance with university policies and financial regulations, and adherence to sound fiscal stewardship practices.

Skills

Leadership

Customer service

Data analytics

Communication

Education

Bachelor's degree in Business Administration, Finance, Accounting, Higher Education Administration, Public Administration, or a related field

Master's degree (Preferred)

Tools

Workday Student

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

We are seeking a The Student Accounts Manager provides strategic and operational leadership for the Office of the Bursar's student account operations, customer engagement, and service delivery. This position oversees a team responsible for delivering exceptional service while ensuring fiscal stewardship, operational efficiency, regulatory compliance, and institutional accountability. The Manager develops and implements service strategies that

enhance the student experience through technology, automation, data analytics, and continuous process improvement while partnering across the University to strengthen financial operations, improve service delivery, and support student success.

This is a full-time, fully in-person position based on Howard University's campus. Regular on-site presence is essential to lead daily operations, supervise staff, provide direct support to students and families, and collaborate with faculty, staff, and campus partners. Work is performed primarily in a professional office environment with frequent interaction with students, families, faculty, staff, and external stakeholders. Periodic evening and weekend work may be required to support peak enrollment, billing, registration, and other critical operational periods.

Essential Duties and Responsibilities

• Lead, supervise, coach, and develop a team of Student Account Analysts and customer service staff by establishing performance expectations, fostering professional growth, and promoting a culture of accountability, collaboration, and continuous improvement.
• Oversee the delivery of exceptional student account services across in-person, virtual, email, and self-service channels, ensuring a student-centered experience and the timely resolution of complex account inquiries and escalations.
• Manage daily operations, including staffing, workload distribution, queue management, resource allocation, and operational procedures to ensure efficient, consistent, and compliant service delivery.
• Analyze service, operational, and financial data to monitor performance, identify trends, develop key performance indicators, and implement data-informed improvements that enhance customer service and operational effectiveness.
• Safeguard institutional revenue by ensuring accurate student account administration, compliance with university policies and financial regulations, and adherence to sound fiscal stewardship practices.
• Support the development and maintenance of student-facing communications, including website content, FAQs, instructional materials, email campaigns, and multimedia resources that improve financial literacy and reduce service inquiries.
• Champion continuous process improvement by leveraging technology, automation, Workday Student, reporting tools, and self-service solutions to modernize operations and improve the student experience.
• Build and maintain collaborative partnerships with Financial Aid, the Registrar, Admissions, Housing, Treasury, Information Technology, Enrollment Management, and other university stakeholders to support integrated student services.
• Lead and participate in departmental and cross-functional initiatives related to strategic planning, enrollment readiness, operational excellence, organizational change, and service innovation.
• Perform other duties and special projects as assigned in support of the mission, goals, and strategic priorities of the Office of the Bursar.

Minimum Qualifications

Education

Bachelor's degree in Business Administration, Finance, Accounting, Higher Education Administration, Public Administration, or a related field.

Experience

• Five (5) years of progressively responsible experience in student financial services, bursar operations, finance, accounts receivable, customer service management, or a related field.
• Minimum of three (3) years of supervisory or leadership experience.

Preferred Qualifications

• Master's degree in Business Administration, Higher Education Administration, Finance, or a related discipline.
• Experience with Workday Student or comparable enterprise student information systems.
• Experience leading operational improvement, technology implementation, or organizational change initiatives.
• Knowledge of higher education financial operations, student accounts, receivables, and regulatory compliance.

Compliance Salary Range Disclosure

Compensation Range: $75,000 - $85,000