Financial Aid Specialist

Butler County Community College; El Dorado (KS); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

LTD insurance

KPERS retirement

Paid time off

Tuition exemption for self and family

Supplemental insurance

Job summary

Butler County Community College seeks a Financial Aid Specialist to manage the front office and deliver excellent customer service in the Financial Aid Office. The role collaborates with the Risk Management and Counseling teams to identify students needing Title IV aid recalculation and to assist in those recalculations.

The position focuses on outreach to students to minimize loss of Title IV aid and provides counseling on required recalculations.

Qualifications

• Superior customer service and organizational skills are essential.
• Ability to remain calm, empathetic, and professional in stressful situations.
• Ability to counsel effectively with students and families and work with diverse agencies.

Responsibilities

• Deliver excellent customer service at the front office.
• Assist in recalculation of Title IV aid and outreach to students.
• Coordinate with Financial Aid Risk Management and Counselors.
• Counsel students regarding required aid recalculations and minimize aid loss.

Skills

Customer service

Organizational skills

Empathy

Professional in stressed situations

Counseling skills

Regulatory interpretation

Policy supervision

Clerical accuracy

Written and oral communication

Education

High School Diploma

Associate’s degree preferred

Tools

Microsoft Office

Job description

For Assistance with the application process: [e-mail] [phone]

This position is the first point of contact representing the Financial Aid Office and is responsible for delivering excellent customer service and management of the front office. This position will work closely with the Financial Aid Risk Management and Compliance team member and Financial Aid Counselors to identify students requiring a Title IV aid recalculation and assist in the recalculation of aid. The Financial Aid Specialist will also be responsible for outreach to students to minimize loss of Title IV aid and provide counseling regarding required aid recalculations. Butler Community College offers a very generous benefits package. The benefits applicable to this position include:

• Generous employer contribution toward health/dental insurance
• Employer paid life insurance
• Employer paid LTD insurance
• KPERS retirement
• Generous paid time off (vacation, sick, personal, professional and holidays – including time off during spring break and winter break)
• Butler tuition exemption (self and immediate family)
• Supplemental insurance coverages (employee paid)

Campus Locations

Nature of Position

Full Time

If Part Time, list Working Hours

Hourly rate of pay

Hourly rate of pay $19.00 p/hr

Open Date

Open Date 09/09/2026

Close Date

Open Until Filled No

Special Instructions Summary

Qualifications

The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes.

We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.

Qualifications

Required knowledge and skills

A. Superior customer service and organizational skills.
B. Ability to remain calm, empathetic, and professional in stressful situations.
C. Ability to work and counsel effectively with various types of students and families.
D. Ability to work effectively with personnel from federal, state and local agencies, and lending institutions.
E. Ability to read and interpret federal regulations and apply to institutional procedures.
F. Ability to supervise and apply personnel policy as outlined by the college.
G. Clerical skills with attention to detail and accuracy.
H. Must have good written and oral communication skills.
I. This position requires access to federal aid databases and therefore cannot be in default or owe an overpayment in any Title IV Federal Financial Aid program.

Required experience

Required experience
A. Customer Service experience required.
B. Experience in an office setting strongly preferred.
C. Experience in Microsoft Office preferred.
D. Knowledge/experience in the field of financial aid highly preferred, but not required.

Required educational background

High School Diploma or equivalent required; Associate’s degree preferred.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How many years of customer service experience do you possess?
  • Less than one year
  • One year
  • Two years
  • Three years
  • More than three years
• * Do you have experience using Microsoft Office?
  • Yes
  • No
• * How many years of office experience do you possess?
  • No office experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of of experience
  • 4 - 5 years of experience
  • 6 - 7 years of experience
  • 7+ years of experience
• * What is the highest level of education attained?
  • High School diploma or equivalent
  • Associate's degree
  • Bachelor's degree
  • Master's degree
  • PHD