Student Financial Aid Counselor - Help Students Thrive

Georgia State University; Atlanta (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement plan

Professional development

Mentorship

Job summary

Georgia State University is seeking a temporary Student Financial Aid Counselor on the Atlanta Campus. The role focuses on guiding students and families through the financial aid process, explaining options like grants, loans, and work-study, and ensuring compliance with regulatory requirements.

The position involves assisting with awarding, verification, and adjustments, handling inquiries via Salesforce, and reviewing SAP appeals.

Qualifications

• Bachelor's degree and one year of financial aid or counseling or student personnel experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Commitment to confidentiality and FERPA compliance.

Responsibilities

• Provide counseling and advice on financial aid options to students and families.
• Assist with awarding issues, verification, and recalculation of student files.
• Respond to student inquiries through the Salesforce ticketing system.
• Review SAP appeals and provide written determinations.
• Review ad-hoc reports and resolve data issues.
• Monitor awards for accuracy and adjust as eligibility changes.
• Stay updated on policies and continuously improve office processes.

Skills

Communication skills

Interpersonal skills

Customer service

Analytical thinking

Organizational skills

Confidentiality

Education

Bachelor's degree

Job description

Georgia State University is seeking a temporary Student Financial Aid Counselor on the Atlanta Campus. The role focuses on guiding students and families through the financial aid process, explaining options like grants, loans, and work-study, and ensuring compliance with regulatory requirements.

The position involves assisting with awarding, verification, and adjustments, handling inquiries via Salesforce, and reviewing SAP appeals.