Student Financial Aid Counselor: Help Students Succeed

Georgia Southern University; Statesboro (GA); On-site; USD 43,000 - 47,000; Full time

Job summary

Georgia Southern University is seeking a Financial Aid Counselor - Customer Relations to provide expert financial aid counseling to students and supporters at the Armstrong Campus in Savannah throughout their academic careers.

In this full-time, non-exempt role you will assist with FAFSA submissions, advise on federal and state aid, respond to inquiries, and collaborate with campus partners to ensure accurate, compliant information. A strong customer-service mindset is essential.

Qualifications

• Bachelor's degree required.
• Two or more years of related work experience.

Responsibilities

• Meet with and counsel students and/or supporters, virtually or in-person, to advise on federal and state financial aid programs, eligibility requirements, and application processes.
• Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc.
• Assist with responding to service requests (phone, emails, tickets, appointments, etc.).
• Perform outreach to students regarding financial aid requirements.
• Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance.
• Collaborate with various campus partners/departments to provide accurate information for students.
• Represent the Financial Aid Office at University events.
• Engage students, supporters, campus and community partners by presenting compelling communication, both in-person and virtually.

Education

Bachelor's Degree

Job description

Georgia Southern University is seeking a Financial Aid Counselor - Customer Relations to provide expert financial aid counseling to students and supporters at the Armstrong Campus in Savannah throughout their academic careers.

In this full-time, non-exempt role you will assist with FAFSA submissions, advise on federal and state aid, respond to inquiries, and collaborate with campus partners to ensure accurate, compliant information. A strong customer-service mindset is essential.