Financial Aid Counselor - Tuition Waiver & Benefits

Kennesaw State University; Kennesaw (GA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

13 paid holidays

Vacation time

Tuition waiver

Wellness options

Job summary

Kennesaw State University seeks a Financial Aid Counselor- Student Support to process financial aid for students at the Kennesaw campus. This role reviews documents, evaluates eligibility, and awards federal/state aid, and meets with students and families to explain the process and required documents.

The position emphasizes accuracy, customer service, and knowledge of Banner and NolijWeb; responsibilities include handling inquiries, maintaining records, and ensuring FERPA/HEA compliance.

Qualifications

• Bachelor's degree from an accredited institution
• On-the-job training provided
• Advanced degree preferred
• Previous Financial Aid Office experience preferred
• Previous customer service experience preferred

Responsibilities

• Provides assistance to students and parents/guardians seeking and/or receiving financial aid
• Advises students about eligibility, procedures, programs, costs, and financing options including loans
• Counsels students and parents/guardians regarding financing an education at the University
• Reviews student applications for accuracy and completeness
• Ensures compliance with laws and regulations regarding financial aid
• Responds to inquiries and researches and resolves issues related to transactions
• Researches and assists with issue resolution related to federal and state systems
• Maintains appropriate documentation via data entry systems (Campus Logic, NOLIJ, Banner, etc.)
• Participates in development and maintenance of policies and procedures for efficiency and quality of services

Skills

Multitasking

Prioritization

Interpersonal communication

Customer service

Time management

Problem solving

Education

Bachelor's degree

Advanced degree preferred

Tools

Banner (Ellucian)

NolijWeb

Campus Logic

Job description

Kennesaw State University seeks a Financial Aid Counselor- Student Support to process financial aid for students at the Kennesaw campus. This role reviews documents, evaluates eligibility, and awards federal/state aid, and meets with students and families to explain the process and required documents.

The position emphasizes accuracy, customer service, and knowledge of Banner and NolijWeb; responsibilities include handling inquiries, maintaining records, and ensuring FERPA/HEA compliance.