Financial Aid Counselor - Customer Relations

Georgia Southern University; Statesboro (GA); On-site; USD 43,000 - 47,000; Full time

Job summary

Georgia Southern University is seeking a Financial Aid Counselor - Customer Relations to provide expert financial aid counseling to students and supporters at the Armstrong Campus in Savannah throughout their academic careers.

In this full-time, non-exempt role you will assist with FAFSA submissions, advise on federal and state aid, respond to inquiries, and collaborate with campus partners to ensure accurate, compliant information. A strong customer-service mindset is essential.

Qualifications

• Bachelor's degree required.
• Two or more years of related work experience.

Responsibilities

• Meet with and counsel students and/or supporters, virtually or in-person, to advise on federal and state financial aid programs, eligibility requirements, and application processes.
• Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc.
• Assist with responding to service requests (phone, emails, tickets, appointments, etc.).
• Perform outreach to students regarding financial aid requirements.
• Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance.
• Collaborate with various campus partners/departments to provide accurate information for students.
• Represent the Financial Aid Office at University events.
• Engage students, supporters, campus and community partners by presenting compelling communication, both in-person and virtually.

Education

Bachelor's Degree

Job description

Financial Aid Counselor - Customer Relations

Job ID: 304409

Location: Georgia Southern - Savannah

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and mostcomprehensive center of higher learning south of Atlanta, and oneof the most dynamic public universities in the Southeast.

Founded in 1906, Georgia Southern has grown from asingle-purpose college into a Carnegie Doctoral/R2 institution with149 degree programs at the bachelor's, master's and doctorallevels, serving 31,600 students from all 50 states, WashingtonD.C., Puerto Rico and more than 100 nations.

Four distinct campuses extend Georgia Southern's reach acrossthe region: a 900-acre quintessential college campus in Statesboro,anchored by Georgian-style red-brick buildings set among oaks andpines; the Armstrong Campus in Savannah, minutes from historicdowntown and a short drive from the beaches of Tybee Island; amodern, purpose-built facility in Hinesville serving local andmilitary-affiliated students; and the East Georgia Campus inSwainsboro, an outdoor oasis nestled on a 385-acre pine forest,offering expanded pathways to higher education for students acrosssoutheast Georgia.

Through ten colleges, the Allen E. Paulson College ofEngineering and Computing, the College of Arts and Humanities, theCollege of Behavioral and Social Sciences, the College ofEducation, the College of Science and Mathematics, the Jack N.Averitt College of Graduate Studies, the Jiann-Ping Hsu College ofPublic Health, the Parker College of Business, the Waters Collegeof Health Professions and University College, Georgia Southerndelivers academic programs backed by real-world experience,research with regional and national impact, and a faculty committedto helping every student go further than they thought possible.

Accredited by the Southern Association of Colleges and SchoolsCommission on Colleges and holding specialized accreditation acrossits professional programs, Georgia Southern prepares graduates whoare ready to lead, contribute and soar beyond, in Georgia, acrossthe nation and around the world.

For more information, visit GeorgiaSouthern.edu.

Location

Armstrong Campus - Savannah, GA

Department Information

Office of Financial Aid

Job Summary

Provide financial aid counseling to students/supportersthroughout the students' academic careers at the University.

Responsibilities

• Meet with and counsel students and/or supporters, virtually orin-person, to advise on federal and state financial aid programs,eligibility requirements, and application processes
• Assist students/parents with FAFSA submission, tax informationand requirements, student loan eligibility information, etc
• Assist with responding to service requests (phone, emails,tickets, appointments, etc.)
• Perform outreach to students regarding financial aidrequirements
• Maintain knowledge of all current federal and state regulationsgoverning financial aid to ensure compliance
• Collaborate with various campus partners/departments to provideaccurate information for students
• Represent the Financial Aid Office at University events
• Engage students, supporters, campus and community partners bypresenting compelling communication, both in-person andvirtually

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• Two (2) or more years of related work experience

Proposed Salary

$21.75 per hour

This is a non-exempt position paid on a biweeklybasis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by theUniversity.
• Proven proficiency with computers including Microsoft Office,Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure informationsensitive in nature

KNOWLEDGE

• Adhere to University policies and procedures to meetInstitutional goals and support University's mission for studentsuccess

SKILLS

• Effective communication (verbal and written), organizationaland human relations skills
• Demonstrated commitment to customer service-centered work ethicskills

Apply Before Date

October 8, 2026

Application review may begin as early as October 62026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at [phone] or by email at [e-mail].

For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect.These values serve as thefoundation for all that we do as an organization, and each USGcommunity member is responsible for demonstrating and upholdingthese standards.More details on the USG Statement of CoreValues and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated inBoard Policy 6.5 Freedom of Expression and Academic Freedom foundon-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion ofbackground investigation including a criminal background checkdemonstrating your eligibility for employment with Georgia SouthernUniversity, as determined by Georgia Southern University in itssole discretion, confirmation of the credentials and employmenthistory reflected in your application materials and, if applicable,a satisfactory credit check. Applicants may be subject to apre-employment drug test.

Offers are made expressly subject to the applicable federal andstate laws, to the statutes, rules and regulations of thisinstitution and to the Bylaws and Policies of the Board of Regents(BOR) of the University System of Georgia (USG), which areavailable for your inspection upon request.

Legally authorized to work in the United States for the durationof employment without assistance from the University.

Must be able to perform duties and responsibilities with orwithout reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-FreeCommunity.

Proof of valid driver's license upon and throughoutemployment.

Equal Employment Opportunity

Georgia Southern University provides equal employmentopportunities to all employees and applicants for employmentwithout regard to race, color, sex, sexual orientation, genderidentity or expression, national origin, religion, age, veteranstatus, political affiliation, or disability. Individuals in needof reasonable accommodations under the Americans with DisabilitiesAct to participate in the search process should notify HumanResources: [phone].

Other Information

• Must be able to perform duties and responsibilities with orwithout reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Position of Trust + Education