Student Financial Aid Counselor | Enroll & Succeed

Commonwealth of VA Careers; Virginia; On-site; USD 46,000 - 48,000; Full time

Job summary

Southside Virginia Community College (SVCC) seeks a Financial Aid Specialist to support students through the financial aid process from application to award. You will help remove financial barriers and assist families, contributing to enrollment goals and student success.

The role emphasizes timely, accurate aid services in a high-volume setting, using systems like PeopleSoft, COD, and Salesforce to manage records and communication.

Qualifications

• High School Diploma or Equivalent required.
• Experience communicating with students, customers, or the public in fast-paced environments.
• Proficiency with data entry, reporting, and financial aid platforms.

Responsibilities

• Assist students and families with FAFSA via in-person, phone, virtual, and group sessions.
• Provide clear guidance on eligibility, documentation, and processes for financial aid.
• Use Salesforce to communicate, schedule, and manage outreach to students.
• Serve as receptionist for Financial Aid Office and direct questions to staff.
• Respond to financial aid emails promptly and manage chat inquiries.

Skills

Communication

Organizational skills

Multi-tasking

Customer service

Adaptability

Data entry

Education

High School Diploma or Equivalent

Tools

PeopleSoft

Salesforce

COD

Microsoft Office

Job description

Southside Virginia Community College (SVCC) seeks a Financial Aid Specialist to support students through the financial aid process from application to award. You will help remove financial barriers and assist families, contributing to enrollment goals and student success.

The role emphasizes timely, accurate aid services in a high-volume setting, using systems like PeopleSoft, COD, and Salesforce to manage records and communication.