Student Financial Aid Advisor for Empowered Enrollment

Ancora Education; Raleigh (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

Miller-Motte College, part of Ancora Education, is seeking a Financial Aid Officer to assist students with Title IV aid and packaging processes in Raleigh, NC. You will work with CampusVue and coordinate with the Campus President to improve the Financial Aid Department.

Responsibilities include guiding students through FAFSA, loan counseling, verification, and ensuring timely, compliant packaging of aid funds. A high school diploma and customer-service experience are required.

Qualifications

• High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• 1 year of experience in a customer service-related field.
• Ability to multitask while maintaining organization.
• Excellent verbal and written communication skills.
• Demonstrated ability to maintain confidentiality.
• Must not be in default on any federal student loan.

Responsibilities

• Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.
• Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling.
• Complete verification on all applications selected by the Department of Education.
• Resolve conflicting information identified between financial aid documents and other documents in the student's file.
• Conduct financial aid estimates for students who are interested in enrollment.
• Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate.
• Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging.
• Ensure files are uploaded into the CampusVue operating system.
• Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding.
• Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.
• Effectively use and track activities in CampusVue.
• Other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Education

High School Diploma

Associate’s degree or higher

Tools

CampusVue

Job description

Miller-Motte College, part of Ancora Education, is seeking a Financial Aid Officer to assist students with Title IV aid and packaging processes in Raleigh, NC. You will work with CampusVue and coordinate with the Campus President to improve the Financial Aid Department.

Responsibilities include guiding students through FAFSA, loan counseling, verification, and ensuring timely, compliant packaging of aid funds. A high school diploma and customer-service experience are required.