Student Financial Aid Advisor — Empower Education Financing

ECPI University LLC; Charlotte (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

ECPI University in Charlotte, NC is seeking a Financial Assistance Advisor to provide financial aid support and advising services to prospective and current students at the Charlotte campus. This role oversees daily processing flows and communicates updates to assigned students within the Financial Aid Office.

The advisor will analyze financial data, determine eligibility, communicate options, and help students navigate aid programs, while maintaining compliance with federal and institutional

Qualifikationen

• 2-3 years of related experience.
• Any equivalent combination of education, experience, and/or training.
• Proficiency in Microsoft Office.
• Proficiency in CampusVue Student database, preferred.
• Well-developed oral and written communication skills.
• Excellent organizational and analytical skills.
• Ability to quickly master new methodologies, technologies, and systems.
• Ability to handle a high-pressure environment with significant timeline pressures.
• Able to interact with employees, potential students, and outside contacts of all levels, providing excellent customer service.
• Ability to work independently and with a team as well as with various constituents.

Aufgaben

• Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the needs and situation of the student.
• Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

Kenntnisse

Microsoft Office

CampusVue Student database

Oral and written communication

Organizational skills

Analytical skills

Time management under pressure

Customer service

Teamwork and independence

Ausbildung

2-3 years related experience

Equivalent combination of education/experience

Jobbeschreibung

ECPI University in Charlotte, NC is seeking a Financial Assistance Advisor to provide financial aid support and advising services to prospective and current students at the Charlotte campus. This role oversees daily processing flows and communicates updates to assigned students within the Financial Aid Office.

The advisor will analyze financial data, determine eligibility, communicate options, and help students navigate aid programs, while maintaining compliance with federal and institutional