Student Experience Specialist

University of North Texas System; Denton, Northern (TX, KY); Hybrid; USD 33,000 - 40,000; Full time

Job summary

University of North Texas System seeks a Student Experience Representative to provide direct assistance to students, families, and customers across admissions, enrollment, financial aid, and student accounts. You will guide students through processes and collaborate across teams to resolve complex issues, using CRM to track requests and manage cases in a fast-paced environment.

The role emphasizes a positive customer experience, strong communication, and the ability to navigate confidential

Qualifications

• Minimum of one year of experience working with students or customers in a service-oriented environment.
• Excellent interpersonal, written, and verbal communication; ability to problem-solve and multi-task.
• Proficiency in Microsoft Office and administrative systems (ERP/CRM and student services software).

Responsibilities

• Provide direct assistance to students, families, and customers across admissions, enrollment, financial aid, student accounts, and financial literacy.
• Guide students through processes and collaborate with teams to resolve complex issues.
• Utilize CRM databases to track requests and manage whole student cases.
• Support outreach and promote a streamlined student experience through coordination with campus partners.
• Follow university policies and participate in ongoing training and development.

Skills

Interpersonal skills

Written communication

Verbal communication

Problem solving

Multi-tasking

Organization

Microsoft Office

ERP systems

CRM systems

Customer service

Tools

CRM systems

ERP software

Student information systems

Job description

University of North Texas System seeks a Student Experience Representative to provide direct assistance to students, families, and customers across admissions, enrollment, financial aid, and student accounts. You will guide students through processes and collaborate across teams to resolve complex issues, using CRM to track requests and manage cases in a fast-paced environment.

The role emphasizes a positive customer experience, strong communication, and the ability to navigate confidential