Student Experience Specialist

University of North Texas System; Denton, Northern (TX, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

The University of North Texas System, located in Denton, seeks a Student Experience Representative to support students, families, and customers across admissions, enrollment, financial aid, and financial literacy. You will assist via in-person, phone, and virtual services and guide students through processes to simplify their experience.

With at least one year of service-oriented experience, you will collaborate with campus partners to resolve complex issues, maintain accurate data, and provide

Qualifications

• Minimum of one year experience working with students or customers in a service-oriented environment.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to problem-solve, multi-task, and stay organized in a fast-paced environment.

Responsibilities

• Provides direct assistance to students, families, and customers across admissions, enrollment, financial aid, student accounts, and financial literacy.
• Coaches students through processes and collaborates with teams to develop solutions.
• Uses CRM to track requests and manage student life cycle data.
• Complies with university policies and participates in ongoing training.
• Participates in outreach to promote UNT One Stop services and supports student success.

Skills

Customer service

Communication

MS Office

CRM systems

Tools

Microsoft Office

ERP systems

Job description

The University of North Texas System, located in Denton, seeks a Student Experience Representative to support students, families, and customers across admissions, enrollment, financial aid, and financial literacy. You will assist via in-person, phone, and virtual services and guide students through processes to simplify their experience.

With at least one year of service-oriented experience, you will collaborate with campus partners to resolve complex issues, maintain accurate data, and provide