Student Experience Records Coordinator

Universal Technical Institute, Inc.; Smyrna (GA); Sur place; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Weekends off

Paid training

Tuition for you and family

Medical/Dental/Vision/Life Insurance &

STD & LTD Insurance

Résumé du poste

Universal Technical Institute, Inc. is seeking an administrative professional to support Student Services, Employment, and Financial Aid.

The role is the primary keeper of student records, ensuring compliance with ACCSC and state standards while delivering accurate administrative support across departments. The position offers hourly pay of $22.00-$25.00, weekends off, paid training, and tuition benefits for the employee and immediate family.

Qualifications

• High school diploma or GED required.
• Two years’ experience with customer service and basic administrative tasks required.
• Two years’ experience with file management, record keeping or auditing required.

Responsabilités

• Audit new student files for required documentation per ACCSC and state standards.
• Review and approve standard diplomas; escalate complex cases to the Student Services Director.
• Monitor student traffic and notify staff of appointment arrivals.
• Answer multi-line phone system professionally and route calls accordingly.
• Maintain and update student files, including scanning and linking records.

Connaissances

Interpersonal communication

Oral and written communication

Organizational skills

10-key data entry

Formation

High school diploma or GED

Description du poste

Position Overview

This role supports students and multiple departments as first point of contact for the Student Services, Employment or Financial Aid departments. This position serves as the primary record keeper for student records in compliance with all State and Accreditation Standards. Additionally, this role is responsible for a variety of administrative tasks geared towards the general support of support departments to ensure students receive the proper customer service and that tasks are completed timely and accurately for the team.

What We Offer

• $22.00 - $25.00 per hour
• Weekends OFF
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

What You’ll Do

• Thoroughly audits all new student files to ensure appropriate and required documentation is received according to ACCSC and state standards.
• Reviews and approves standard diplomas. Those requiring additional research will be escalated to the Student Services Director.
• Monitors student traffic for multiple departments and notifies staff when students arrive for appointments.
• Answers multi-line phone system in a professional manner and directs calls to the appropriate party.
• Updates and maintains all student files including scanning and linking as needed.
• Responsible for various data entry tasks within the department ensuring accuracy and timely processing at all times, including registration forms, FERPA forms, etc.
• Responsible for all functions of graduation or helps support these functions (i.e. ordering cap and gowns, ensuring accuracy of graduate) and partnering with other departments regarding changes, printing diplomas, coordinating the setup of the graduation ceremony, printing graduation programs, preparing students for the graduation ceremony, etc.
• Responsible for issuing a variety of reports for the department and for students to include progress reports, updating local discount information and department bulletin boards.
• Sends out all mailings for the Department and date stamps and disseminates large volume of mail to appropriate staff.
• Acts as the backup to various coordinator roles within the department as needed.
• Other duties as necessary

What You’ll Bring

Education / Experience

• High school diploma or completion of GED required
• Two years’ experience with customer service and basic administrative tasks required.
• Two years’ experience with file management, record keeping or auditing required.

Skills

• Strong interpersonal, oral and written communication skills.
• Demonstrated, strong organizational skills.
• Knowledge of basic computing and word processing applications. Intermediate speed in 10-key.
• Ability to plan and adapt to change.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.

About Us

It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.