Student Experience Advocate-Mountwest Community & Technical College-Cabell Co.

State-of-West-Virgini; West Virginia; On-site; USD 36,000 - 44,000; Full time

Job summary

Mountwest Community & Technical College-Cabell Co. seeks a Student Experience Advocate to greet students, answer questions, and guide them through Admissions, FAFSA and Financial Aid, Advising, and campus services.

You will triage needs, provide basic assistance, and connect students with the right office to remove barriers to enrollment and success. This role emphasizes excellent customer service, strong communication, and the ability to manage records and referrals while supporting persistence

Qualifications

• Associate degree or equivalent; education/experience combo.
• Higher education experience preferred.
• Supervisory experience preferred.
• Strong communication, organizational, and customer service skills.
• Ability to manage detailed records; maintain confidentiality.
• Proficiency with Microsoft Office and databases.

Responsibilities

• Serve as the first point of contact for students and visitors.
• Answer the main college phone line and direct inquiries.
• Assist with FAFSA, admissions, and enrollment questions.
• Assist prospective students with admissions applications.
• Check students in for appointments across Student Services.
• Provide information about campus programs and resources.
• Refer students to appropriate offices and staff.
• Provide forms help and routine paperwork support.
• Lead student services work-study employees.
• Support initiatives for persistence, retention, and completion.
• Create a welcoming, student-centered experience.
• Collaborate as an active Student Services team member.
• Other duties as assigned.

Skills

Communication

Organizational skills

Customer service

Microsoft Office

Student information systems

Technology proficiency

Driver's license

Education

Associate degree or equivalent

Higher education experience preferred

Supervisory experience preferred

Tools

Student information systems

Job description

STUDENT EXPERIENCE ADVOCATE-MOUNTWEST COMMUNITY & TECHNICAL COLLEGE-CABELL CO.

Department: Division of Student Services

Reports To: Director of Advising and Retention

Salary: $40,000 *This position is grant funded through June 2030.*

Classification: Classified, Non-Exempt, Benefits Eligible, Full-Time

Position Summary

Reporting to the Director of Advising and Retention in the Division of Student Services, the Student Experience Advocate serves as the welcoming, front-line point of contact for students and visitors. The position provides exceptional customer service, responds to general student questions, and assists students with Admissions, FAFSA and Financial Aid, Advising, Accessibility, Wellness, and other Student Services needs. The Student Experience Advocate serves as an initial point of contact and provides effective triage by identifying student needs, providing basic assistance, and connecting students with the appropriate office, staff member, or campus resource. Through these efforts, the position helps remove barriers and supports student enrollment, engagement, persistence, retention, and completion.

Key Responsibilities

• Serve as the first point of contact for students visiting Student Services.
• Answer the main college phone line and direct calls, questions, and students to the appropriate office or staff member.
• Assist students with FAFSA completion and basic financial aid questions as needed.
• Assist prospective students with admissions application completion and general enrollment questions.
• Check students in for appointments with Advising, Financial Aid, Admissions, Registrar, Care Center, and other Student Services areas.
• Provide general information about campus programs, services, resources, and processes.
• Help students navigate Student Services and make appropriate referrals or warm handoffs when additional assistance is needed.
• Provide general assistance with forms, paperwork, and other routine student needs.
• Provide student success workshops and informational sessions as needed on topics such as navigating college, financial aid, enrollment processes, and available student resources.
• Support outreach and follow-up efforts designed to remove barriers and help students remain engaged and enrolled.
• Manage and develop Student Services work study student employees.
• Assist with initiatives focused on student persistence, retention, and completion.
• Provide a welcoming, accessible, and student-centered experience that helps students feel connected to the College and confident in navigating their educational journey.
• Serve as an active member of the Student Services team.
• Other duties as assigned.

• Associate degree in education, student services, business, or a related field; or an equivalent combination of education and experience.
• Experience in higher education preferred.
• Supervisory experience preferred.
• Strong communication, organizational, and customer service skills.
• Ability to manage detailed records, interpret policies, and maintain confidentiality.
• Proficiency with Microsoft Office, student information systems/databases, and other technology.
• Valid driver’s license or reliable transportation.