Student Enrollment Coach: Guide Prospective Students

Arizona State University; Scottsdale (AZ); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Financial Security

Retirement

Family Resources

Tuition Reduction

Discounts

Job summary

Arizona State University EdPlus is seeking an Enrollment Coach to support graduate and undergraduate students through our Enrollment Center. This hybrid, off-campus Scottsdale-based role helps students navigate admissions and applications with empathy and clarity.

You will collaborate with Enrollment Coordinators, deliver swift information, and build relationships by understanding each student’s goals, guiding them toward programs and resources that fit.

Qualifications

• Bachelor's degree or higher in related field.
• Strong sense of urgency and passion for helping others achieve education goals.
• Excellent communication skills with the ability to handle complex issues and de-escalate.
• Proven track record in customer-centric environment with efficiency gains.
• Ability to navigate change and pivot quickly to support others.
• Experience using Salesforce.
• High emotional intelligence and awareness of student challenges.

Responsibilities

• Serve as primary contact for prospective students via chats, emails, calls, or texts.
• Provide swift responses and guide through enrollment and admissions processes.
• Build relationships to understand 'Why' and align with programs.
• Collaborate with Enrollment Coordinators to support applications with urgency.
• Distribute recruitment materials to support students individually.
• Proactively suggest new procedures to improve student success.
• Foster relationships within ASU to meet recruitment goals.
• Coordinate other duties or projects as assigned.

Skills

Salesforce

Communication

Emotional intelligence

Customer service

Education

Bachelor's degree

Job description

Arizona State University EdPlus is seeking an Enrollment Coach to support graduate and undergraduate students through our Enrollment Center. This hybrid, off-campus Scottsdale-based role helps students navigate admissions and applications with empathy and clarity.

You will collaborate with Enrollment Coordinators, deliver swift information, and build relationships by understanding each student’s goals, guiding them toward programs and resources that fit.