Student Enquiry & Engagement Advisor

Oxford Brookes University; United States; Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Discounted travel options

Brookes on-site Nursery

TOTUM card discount scheme

Relocation scheme (for moves over 30 m

Training and development opportunities

Connected community - staff networks

Job summary

Oxford Brookes University, based at Headington Campus, is seeking an Applicant & Enquiry Adviser to deliver a high-quality experience for prospective students and applicants. You will be a named contact across channels including The Student Room, Unibuddy, phone and CRM systems, providing personalised advice and supporting campaigns and events.

Working in the Applicant Engagement team, you will respond to enquiries, supervise enquiry assistants, assist Open and Applicant Days, and help convert

Responsibilities

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

Job description

Oxford Brookes University, based at Headington Campus, is seeking an Applicant & Enquiry Adviser to deliver a high-quality experience for prospective students and applicants. You will be a named contact across channels including The Student Room, Unibuddy, phone and CRM systems, providing personalised advice and supporting campaigns and events.

Working in the Applicant Engagement team, you will respond to enquiries, supervise enquiry assistants, assist Open and Applicant Days, and help convert