Student Engagement Coordinator - IC

Illinois Network of Charter Schools

Chicago, Northern (IL, KY)

Hybrid

USD 50,000 - 52,000

Full time

7 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Medical

Vision

Life Insurance

Short Term Disability

Long Term Disability

403b retirement saving plan

Job summary

Instituto del Progreso Latino seeks a University-level Student Engagement Coordinator to support day-to-day pre-admission operations and student recruitment efforts. The role welcomes prospective students and coordinates information sessions, orientations, and campus events.

The coordinator will handle intake, provide program information, manage scheduling, and collaborate with faculty and staff to enhance student engagement and retention initiatives.

Qualifications

Associate degree required; Bachelor’s degree preferred.
Two years of experience in higher education, pre-admissions, customer service, or office administration preferred.
Demonstrated organizational skills with ability to prioritize multiple tasks.
Ability to handle confidential student, personnel, and institutional information with discretion.
Strong interpersonal and customer service skills with the ability to interact professionally with diverse populations.
Strong analytical and writing skills, including preparing decision memoranda, gap assessments, and reports.
Advanced proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Teams; work with student information, compliance, and reporting systems.

Responsibilities

Provide comprehensive administrative support to the Director of Student Financial Affairs and college staff.
Coordinate day-to-day office operations, schedules, and meeting coordination.
Greet prospect applicants, visitors, students, faculty, and community partners professionally.
Answer calls, emails, and inquiries; provide accurate program and pre-admission information.
Coordinate placement testing, pre-admissions interviews, and orientation sessions.
Assist with recruitment activities and community outreach events.
Analyze data and prepare dashboards and reports for college leadership.

Skills

Organizational skills

Customer service

Interpersonal skills

Analytical writing

Education

Associate degree

Bachelor’s degree

Tools

Excel

Word

Outlook

PowerPoint

Teams

Job description

Salary Range: $50,000.00 To $52,000.00 Annually

Student Engagement Coordinator - IC

POSITION DESCRIPTION

Under the general direction of the Director of Student Financial Affairs, the Student Engagement Coordinator is responsible for comprehensive administrative support of the day-to-day operations related to administration duties. The Student Engagement Coordinator is the point of contact for prospect students, staff, faculty and visitors entering the campus and is responsible for student engagement initiatives, provide exceptional customer service through intake and pre-admission functions. The Student Engagement Coordinator supports student recruitment recruitment/outreach activities and provides support to various projects, and other assignments needed for the college. The Student Engagement Coordinator serves as action and principal operational pre-admission efforts by ensuring an efficient, welcoming, and student-centered experience from initial inquiry through pre-admission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following describes the principal, most important work of this position.

Operational Problem Solving and Decision-Making

Independently evaluate operational issues affecting the College; research and compare alternative courses of action; select and review the solution within delegated authority; and elevate to the Director of Student Financial Affairs only matters that fall outside that authority or that carry major legal, reputational, or financial impact.

Policy, Procedure, and Workflow Development

Develop, interpret, recommend, and implement college pre-admissions operating policies, procedures, and workflows consistent with Instituto College policies.
Authority to deviate from routine procedures when reasonably necessary to accomplish operational objectives, documenting the rationale for the deviation.

Student Engagement

Foster a welcoming, inclusive, and student-focused environment for prospective and current students.
Coordinate and participate in student engagement activities, orientations, information sessions, recruitment events, workshops, and campus events.
Build positive relationships with students and provide guidance on available college resources and services.
Collaborate with college faculty and staff to enhance student engagement, and pre-admission retention initiatives.
Assist in planning and coordinating special projects and student-centered programs such as financial aid, or open house workshops.

Pre-Admission Services

Serve as the first point of contact by greeting prospect applicants, visitors, students, faculty, and community partners in a professional and courteous manner.
Answer and direct incoming telephones calls, emails, and walk-in inquiries.
Provide accurate information regarding college programs, pre-admission requirements, academic calendar, and campus services.
Maintain the reception area and ensure a professional appearance of the front office. Schedule appointments and assist with meeting coordination for administrator and staff.
Conduct initial intake interviews with prospective students to determine eligibility and program interest.
Explain pre-admission requirements, basic enrollment information, financial aid, and academic program information.
Review and monitors applicants’ file, collects supporting documentation, and communicate with prospective students regarding outstanding pre-admission requirements.
Coordinate placement testing, schedules pre-admissions interviews, and orientation sessions.
Assist with recruitment activities, and community outreach events.

Administrative Support and Office Operations

Provide comprehensive administrative and operational support to the Director of Student Financial Affairs and college staff by coordinating daily office operations, coordinate mail distribution and correspondence, maintain organized filing system and record maintenance, reports, assist with data entry, document engagement, managing departmental calendars and records, maintaining confidential student information in compliance with FERPA, processing forms and data, coordinating office communications, special projects, and, presentations, meeting agendas, minutes, other departmental documents, and other institutional initiatives to ensure the efficient operation of the department needs

Analysis and Executive Reporting

Analyze operational, pre-admission, program, and student-outcome data; identify trends, bottlenecks, and risks; formulate recommendations; and prepare decision memoranda, dashboards, and reports for the Director of Student Financial Affairs and college leadership.
Work collaboratively with Admissions, Financial Aid, Academic Affairs, Student Services, and other departments to ensure seamless student support.
Participate in departmental and institutional meetings, committees, and professional development activities.
Perform other duties as assigned.

Issue Investigation and Resolution

Investigate and resolve non-academic operational issues and complaints within delegated authority and recommend action to the Dean on significant matters.

Functional Leadership

Assign, direct, and review the project work of front desk, summer interns, volunteers, and student workers; coordinate cross-functional teams and vendor personnel.

Continuity and Delegation

During the Dean’s absence, make operational decisions for the Office of the Dean within written delegation, excluding matters reserved to the Dean or other IDPL officers.

Qualifications, Experience/Education

Associate degree required; Bachelor’s degree preferred. An equivalent combination of education and directly relevant operational experience may be considered where appropriate.
Two years of experience in higher education, pre-admissions, customer service, or office administration preferred.
Demonstrated organizational skills with the ability to prioritize multiple tasks. Maintain focus in a fast-paced environment, and meet deadlines.
Ability to handle confidential student, personnel, and institutional information with discretion.
Provide strong interpersonal and customer service skills with the ability to interact professionally with diverse populations.
Strong analytical and writing skills, including the ability to prepare decision memoranda, gap assessments, and reports.
Ability to adhere to deadlines, reach to unpredictable events quickly and efficiently; be resourceful, manage conflict, and challenges.
Advanced proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Teams; ability to work with student information, compliance, and reporting systems.

The above is intended to describe the general conditions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.

WORKING CONDITIONS

Majority of work performed in a general office environment. Position requires availability for extended hours plus non-traditional hours required to perform job duties. Also requires participation and attendance at organization sponsored events and meetings.

BENEFITS