Student Engagement and Support Services (SESS) Representative

State of Illinois - Illinois Student Assistance Commission; Deerfield (IL); Hybrid; USD 45,000 - 49,992; Full time

Benefits offered by this job

Health, vision, and life insurance

12 vacation days per year

14 paid holidays

Tuition waiver and reimbursements

Job summary

A state education agency in Deerfield is seeking a Student Engagement and Support Services Representative to assist financial aid administrators, students, and parents with college planning and financial aid applications. Candidates should have a high school diploma, customer service experience, and excellent communication skills. This role offers a hybrid work model and a competitive salary range of $45,000 - $49,992, along with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 18 months related experience in customer service or business field required.
• Possession of a valid Illinois driver’s license.

Responsibilities

• Answer inquiries on college planning and financial aid.
• Explain financial aid application processes and procedures.
• Maintain knowledge of ISAC programs, policies, and regulations.
• Record inquiries that require action.

Skills

Customer service experience

Verbal communication

Written communication

Bilingual English and Spanish

Data analysis

Education

High school diploma or equivalent

Course work in business administration or related field

Job description

Student Engagement and Support Services (SESS) Representative

The Illinois Student Assistance Commission (ISAC) has an immediate opening for a SESS Representative in our Deerfield Office. The person selected will be responsible for answering questions from financial aid administrators (schools), students and parents about planning, applying, and paying for college. Also, responsibilities include sharing our program information with students through participation in conferences and other agency-supported activities.

Responsibilities

• Actively listen and respond to routine inquiries from financial aid administrators (schools), students and parents on college planning, finding, applying, and financing.


• Interpret and explain financial aid application procedures, as well as programs, products, and services available from ISAC and the federal government.


• Develop and maintain current working knowledge of all ISAC administered program rules, policies, procedures, state and federal regulations and statutes.


• Ensure that the division’s key performance and customer service principles are met in execution of duties and responsibilities.


• Record the nature of all inquiries and those requiring action.

Minimum Qualifications

• High school diploma or equivalent.


• Any one or any combination totaling eighteen (18) months from the following categories:
  
  
  
  • a. Course work in business administration, communications, journalism, marketing, public relations, psychology, education, or a closely related field, as measured by the following conversion table or its proportional equivalent:
    
    
    
    • 30 semester hours equals one (1) year (12 months)
    
    
    • 90 semester hours equals two (2) years (24 months)
    
    
    • Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
    
    
    
    
  
  
  • b. Professional work experience in customer service, marketing, public relations, or a closely related field.
  
  
  
  


• Possession of a valid Illinois driver’s license.

Preferred Qualifications

• Strong background working in a financial aid office preferred


• Excellent verbal and written communication and investigative skills


• Ability to analyze and interpret data


• Bilingual English and Spanish


• ISAC offers an attractive benefits package including health, vision, and life insurance, State Employees’ Retirement System, educational benefits, and more.


• 12 earned vacation days per year.


• 14 paid holidays.


• Tuition waiver at select public Illinois universities and tuition reimbursements for non-public Illinois universities.

Salary Range:$45,000 - $49,992

Work Type:Hybrid, 3 days in office/2 days remote after a successful probationary period

Be part of our great mission helping Illinois students on their path to education after high school! Visit us at https://www.isac.org.

For consideration, please complete an application at https://recruiter.isac.org.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visas at this time.

The person selected for this position will be required to complete a criminal background check.

ISAC does not discriminate against someone (applicant or employee) because of that person's race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.