Financial Aid Coordinator

University of Illinois Springfield; Springfield (IL); On-site; USD 47,000 - 51,000; Full time

Job summary

The University of Illinois Springfield seeks a Financial Aid Coordinator to advise undergraduates on federal, state, and institutional aid programs. You will provide counseling to applicants and families via phone, email, in person and virtual visits, and process aid in the Banner system.

Responsibilities include administering athletic aid, verifications, Summer aid packaging, SAP compliance, and updating materials to meet accessibility guidelines while collaborating with campus departments.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience handling financial aid processes and regulations.
• Strong customer service and communications skills.

Responsibilities

• Advise undergraduate students on financial aid options and eligibility.
• Process and award undergraduate financial aid per regulations.
• Administer athletic aid, renewals, and NCAA compliance data entry.
• Manage verification documents and summer aid packaging.
• Support Teacher Education programs and update online materials.

Skills

Customer service

Time management

Communication skills

Policy interpretation

Education

Bachelor's Degree

College coursework equivalence

Tools

Banner

Job description

Posting Category:

About UIS:

Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at http://www.uis.edu .

Application deadline: 10/21/2026

Minimum Starting Salary: $24.85 per hour / 7.5 hour work day

Summary:

The Financial Aid Coordinator advises undergraduate students and participates in all functions and processing of Federal, State and Institutional financial aid programs. The coordinator provides customer service and counseling to financial aid applicants and families via phone, email, in person and virtual visits.

Duties & Responsibilities:

• Serves as an undergraduate advisor managing the counseling and advising of undergraduate students regarding financial aid programs, availability and eligibility. Review and award undergraduate financial aid applicants in accordance with federal, state and institutional regulations and policies: Performs data-entry and tracks financial aid awards on the Banner System; Meets with parents and students virtually, in-person and via phone.
• Administers Athletic aid including awarding, tracking, working with Athletics Compliance, processing renewals, certifications, and cancellations, performing data entry into NCAA Compliance Assistant, and answering student-athlete and coaches’ questions.
• Processes and monitors all verification documents as well as other required documentation to complete aid eligibility.
• Packages summer aid, satisfies tracking requirements, resolves financial aid holds, communicates difficult situations to students and parents, and conducts additional student follow-up as needed.
• Administers the Teacher Education programs including awarding, certifying, communicating with students and the School of Education faculty, and resolving issues.
• Edits the financial aid website, creates and updates forms, and revises other materials in compliance with digital accessibility and ensures required financial aid consumer information meets financial aid compliance regulations.
• Resolves over-awards and adjusts budgets accordingly; ensures funds are reduced or returned as needed and processes Student Account Payment Requests
• Participate in events and presentations for current and prospective students, such as new student orientations and open houses.
• Participate in training and professional development opportunities and represent the financial aid office on various groups or committees across campus, as delegated.
• Perform other related duties as assigned.

Minimum Qualifications:

• Any one or combination totaling three (3) years (36 months) from the categories below:
• College coursework in any discipline, as measured by the following conversion table or its proportional equivalent: i. 30 semester hours equals one (1) year (12 months) ii. Associate’s Degree (60 semester hours) equals eighteen months (18 months) iii. 90 semester hours equals two (2) years (24 months) iv. Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience coordinating office, business, or customer service/relations activities.
• One (1) year (12 months) of higher education, student services, or closely related experience.

Preferred Qualifications:

Experience with Banner student financial aid software

Knowledge, Skills & Abilities:

• Knowledge of all federal, state, institutional, and private financial aid regulations as they apply to packaging and disbursement of financial aid, disbursement of refunds, and Satisfactory Academic Progress (SAP).
• Knowledge of the student application process.
• Knowledge of Microsoft Office – Outlook, Excel, and Word and other computer programs.
• Skill in customer service, and oral and written communication.
• Skill in time management, organizing work assignments, and responding quickly and effectively to challenges.
• Ability to interpret and apply internal and government policies, procedures and regulations.
• Ability to work in an environment that can be fast-paced and stressful.

Travel Requirements:

5% Professional Development Travel

Employment Policies and other information:

Failure to accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

The University of Illinois System is an equal opportunity, affirmative action employer dedicated to building a community of excellence, equity, and diversity. We are committed to fostering an inclusive environment and we welcome applications from qualified individuals of all backgrounds and identities. The University of Illinois System does not discriminate against any applicant or employee based on their real or perceived race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, sexual orientation including gender identity, unfavorable discharge from the military or status as a protected veteran and will comply with all federal and state nondiscrimination, equal opportunity and affirmative action laws, orders and regulations. Visit University of Illinois Non-Discrimination Statement

The University of Illinois System conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment .

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility .

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System.

• You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages.
• Your pension from the State Universities Retirement System may affect the amount of your:
• Social Security benefit and
• Social Security benefit as a spouse

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at [e-mail] or call 217-206-6652.

• Please Note: All postings close at 5:00pm CST on the posting close date.***