Manager, Administrative Operations

Isac; Deerfield (IL); Hybrid; USD 63,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Vacation and holiday pay

Tuition waiver/educational benefits

Job summary

The Illinois Student Assistance Commission (ISAC) is seeking a Manager, Administrative Operations to coordinate and support financial aid program development and delivery. This role requires ensuring deadlines are met, deliverables tracked, and documentation maintained.

This position mainly works in an office environment with a hybrid schedule (2–3 days in the office) and involves heavy coordination, research, and program evaluation activities.

Qualifications

• Bachelor's degree in business administration, management, or a related field.
• Two (2) years of professional business, financial, and/or managerial work experience.
• Master’s Degree may substitute for one year of work experience.

Responsibilities

• Coordinate and clarify roles with division program teams and internal/external partners to ensure timely deliverables.
• Research statutes, rules, and policies to inform program design and implementation.
• Lead program development across all lifecycle stages from exploration to continuous improvement.

Education

Bachelor's degree in business administration or related field

Two years of professional business/financial/managerial work experience

Master’s Degree substitution for one year of experience

Job description

Manager, Administrative Operations

The Illinois Student Assistance Commission (ISAC) has an immediate opening for a Manager, Administrative Operations. This role provides coordination, research, and administrative support across financial aid program development and delivery activities, ensuring deadlines are met, deliverables are tracked, and documentation is maintained. This position is primarily performed in an office environment and requires the ability to perform routine office work. Physical activities may include sitting for extended periods, working at a computer, reviewing documents, using office equipment, attending meetings, and occasionally moving throughout the office or attending meetings at other locations. The position may occasionally require lifting or carrying light materials, such as files, documents, or office supplies. Physical exertion is generally minimal and occurs intermittently throughout the workday

Duties and Responsibilities:

• Engage division program teams and agency legal, government relations, communications, and financial teams to clarify roles, gather guidance, incorporate their expertise, and coordinate execution of the tasks and deliverables within their areas of responsibility throughout program development and implementation.
• Conduct research and analyze statutes, administrative rules, agreements, policies, and operational requirements to inform program design and implementation recommendations.
• Lead division program teams in executing program development activities across all phases of the program lifecycle (exploration, planning, development, launch, implementation, monitoring, and continuous improvement.
• Develop implementation plans, project timelines, deliverable trackers, and work plans to support the launch of new programs and enhancements to existing programs.
• Coordinate and facilitate program development meetings, including scheduling, agenda preparation, meeting materials, and documentation of outcomes.
• Coordinate communication among internal departments and external partners to support timely information sharing, issue resolution, and completion of project activities.
• Develop and support monitoring and evaluation approaches for new and existing programs, including identification of performance indicators, reporting requirements, and data needs
• Partner with program teams to compile, analyze, and package program reports for agency leadership and external stakeholders.
• Analyze grant requirements and coordinate proposal development activities, including drafting components, gathering supporting materials, and ensuring alignment with funding guidelines.
• Prepare grant applications and other required materials for funding agencies and external stakeholders.
• Develop and submit quarterly and annual reports as required by funding agencies.

Minimum Acceptable Qualifications:

• Bachelor's degree in business administration, management, or a field related to the position.
• Two (2) years of professional business, financial, and/or managerial work experience.
  (NOTE: A Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.)
• Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.

Additional education, training and/or work experience in the area of specialization:

• Project Management Life-cycle Experience: Skill in planning, executing, monitoring, and completing projects to achieve defined objectives within established timelines and resources.
• Program Development Experience: Skill in identifying program objectives and needs, and using research and data to shape program design, policies, and procedures.
• Program Evaluation Experience: Skill in assessing the design, implementation, and outcomes of programs to determine effectiveness and efficiency, including collecting data, analyzing results, and providing evidence-based recommendations for improvement.
• ISAC offers an attractive benefits package including health, vision, and life insurance, State Employees’ Retirement System,educational benefits, and more.
• 25 earned vacation days per year.
• 13 paid holidays (14 paid holidays when there is a General Election Day)
• Tuition waiver at select public Illinois universities and tuition reimbursements for non-public Illinois universities.

Salary Range: $63,000 – $68,004

Work Type: Hybrid (2 or 3 days in office)

Be part of our great mission helping Illinois students attend college! Visit us at www.isac.org .

The selected candidate will be required to pass a criminal background check.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visas at this time.

ISAC does not discriminate against someone (applicant or employee) because of that person's race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.