Program Operations Specialist - Data & Eligibility

State of Illinois - Illinois Student Assistance Commission; Deerfield (IL); Hybrid; USD 49,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Educational benefits

State Employees’ Retirement System

Job summary

State of Illinois - Illinois Student Assistance Commission (ISAC) seeks a Program Operations Specialist in Deerfield. This role handles data processing, eligibility determinations, and customer service for scholarship, grant and loan forgiveness programs.

The position emphasizes accuracy, confidentiality, and a structured, process-driven environment. Responsibilities include reviewing applications, maintaining records, and communicating status updates to applicants and colleagues.

Qualifications

• Two years of college coursework or equivalent experience.
• Office, business, or customer relations experience.
• Strong attention to detail and accuracy.

Responsibilities

• Process and review program applications for accuracy and compliance.
• Maintain confidentiality and communicate applicant status updates.
• Track progress and provide transparent eligibility determinations.
• Identify process improvements and support reporting needs.

Skills

Data processing

Customer service

Attention to detail

Communications

Education

Bachelor's Degree

2 years college coursework

Job description

State of Illinois - Illinois Student Assistance Commission (ISAC) seeks a Program Operations Specialist in Deerfield. This role handles data processing, eligibility determinations, and customer service for scholarship, grant and loan forgiveness programs.

The position emphasizes accuracy, confidentiality, and a structured, process-driven environment. Responsibilities include reviewing applications, maintaining records, and communicating status updates to applicants and colleagues.