Student eCommerce Fulfillment Associate

Auburn University; Auburn (AL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Gain valuable work experience

Build your network

Make a difference

Job summary

Auburn University is seeking students for roles in our Marketing and eCommerce team. As a student employee, you will assist with customer service via phone and email, provide support for online orders, and handle website audits.

This position requires being detail oriented and committed to maintaining high standards of organization and safety. Additionally, students will gain valuable work experience, build their network, and contribute to a premier academic experience.

Qualifications

• Must be an enrolled student at Auburn University.
• Detail oriented with a great work ethic.
• Ability to lift boxes 30lbs or less.

Responsibilities

• Assist customers via phone and email support for online order questions.
• Provide excellent customer service via email, chat, and social media.
• Familiarize with software for SKU accuracy and warehouse automation.
• Utilize NetSuite for order processing including picking and packing.
• Monitor packing and shipping inventory quantities.
• Assist in organizing product categories for better navigation.

Skills

Detail oriented

Great work ethic

Customer service

Ability to lift boxes 30lbs or less

Education

Enrolled student at Auburn University

Job description

Overview

The Auburn University Bookstore is excited to recruit students for our Marketing and eCommerce team! These positions will gain professional experience by assisting the Marketing and eCommerce department as needed.

Responsibilities

• Assisting customers via phone and email support regarding online order questions, product questions, or transferring calls to the appropriate department.
• Provide excellent customer service via email, chat, and social media messaging
• Become familiar with software, barcode scanning for SKU accuracy, and warehouse automation tools
• Utilize NetSuite for a streamlined order process that encompasses picking sales orders, packing sales orders, and shipping all eCommerce sales orders
• Ensure that sales orders are processed and completed by following the stores order fulfillment guidelines
• Update order statuses, tracking numbers, and notes within NetSuite to ensure clear communication
• Maintain a clear and organized workspace and adhere to safety procedures.
• Monitor and maintain packing and shipping inventory quantities via Uline
• Assist with general maintenance tasks such as updating products into eCommerce catalogs, removing discontinued items, and assisting in organizing product categories for better site navigation
• Create website audits to ensure that all applicable and received items are appropriately uploaded into the website.

Qualifications

• Enrolled student at Auburn University
• Able to work Gamedays

Minimum Knowledge, Skills, and Abilities

• Detail oriented
• Great work ethic
• Ability to lift boxes 30lbs or less.

Why Work at Auburn?

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference!Have the satisfaction of knowing YOUare a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.