Student Disability Resource Assistant

The Claremont Colleges Services; United States; On-site; USD 22,000 - 26,000; Part time

Job summary

The Claremont Colleges Services is seeking a part-time Student Assistant to support the SDRC testing center and related services. You will interact with students, faculty and staff, delivering high-quality customer service and handling confidential information with care.

Responsibilities include assisting with admissions testing operations, providing tech help for WiFi and printers, and supporting accessibility needs.

Qualifications

• Strong interpersonal and communication skills (written and verbal).
• Strong customer service focus.
• Ability to establish and maintain cooperative working relationships.
• Ability to learn and perform new tasks quickly and effectively.
• Punctuality, dependability, and flexibility.
• Attention to detail.

Responsibilities

• Provide in-person and telephone assistance at all service points with a high level of customer service.
• Identify patron needs and devise strategies for meeting those needs, including referring the patron to a SDRC supervisor when appropriate.
• Provide information about events, workshops, student groups related to Disability and other resources available to them.
• Assist students with the use of WiFi, computer login, multi-function printers, and assistive technology.
• Maintain and manage testing schedule by scheduling exams, filing them accordingly, sending email confirmations and reminders along with helping student fill out the request forms.
• Serve as a test proctor, scribe, reader, and guide for students with disabilities as needed.

Skills

Interpersonal skills

Customer service

Punctuality

Flexibility

Attention to detail

Education

Enrollment at The Claremont Colleges

Job description

ABOUT THE POSITION:

Student assistants work closely with staff of The Claremont College in serving it’s students, faculty and staff. They practice excellent customer service, learn about SDRC policies and resources, and help run the testing center. Student assistants practice and maintain confidentiality of those who utilize the SDRC and all of the information provided to them. They should provide a welcoming presence and professionalism.

Essential Functions:

• Provide in-person and telephone assistance at all service points with a high level of customer service.
• Identify patron needs and devise strategies for meeting those needs, including referring the patron to a SDRC supervisor when appropriate.
• Provide information about events, workshops, student groups related to Disability and other resources available to them.
• Assist students with the use of WiFi, computer login, multi-function printers, and assistive technology.
• Participate in office maintenance by maintaining cleanliness of kitchenette, sanitizing testing rooms before and after each use, putting away all confidential information at the end of the day.
• Maintain and manage testing schedule by scheduling exams, filing them accordingly, sending email confirmations and reminders along with helping student fill out the request forms.
• Serving a test proctor by managing students during exams and only allowing what professor has permitted into the testing rooms.
• Serving as a scribe to help students with disabilities writing out their exams without influencing the exam under any circumstances.
• Serving as a reader by reading exams aloud to student with disabilities during their exams.
• Serving as a guide to students who have limited vision while using the SDRC.
• Providing professional communication skills with faculty when obtaining exam details or returning exams to the faculty.
• Read all communication from SDRC and remain current on SDRC policies and procedures.
• Arrive on time for scheduled shifts and pick up additional shifts as needed.
• Attend student worker program meetings/socials and additional training sessions as needed or required.
• Adhere to the strict confidentiality policies of the SDRC.
• Record usage statistics and gather additional data as requested.
• Contribute to one-time and continuing data-gathering, analysis, and assessment projects.
• Perform other related duties as assigned.

Required Qualifications:

• Currently enrolled and attending one of The Claremont Colleges.

Required Knowledge and Critical Skills:

• Strong interpersonal and communication skills (written and verbal).
• Strong customer service focus.
• Ability to establish and maintain cooperative working relationships.
• Ability to learn and perform new tasks quickly and effectively.
• Punctuality, dependability, and flexibility.
• Attention to detail.

Preferred Knowledge and Critical Skills:

• Familiarity with events, facilities, collections, services, and policies at The Claremont Colleges Library, The Claremont Colleges, and The Claremont Colleges Services.

Work Schedule:

Students average 8-15 hours weekly, including evenings and weekends. Shifts may be available during breaks from classes on request.

COMPENSATION Pay:

$16.90 per hour.

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or perceived as having any of these characteristics. All such discrimination is unlawful.

The Claremont Colleges Services (TCCS) is the shared services organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges located in Southern California. Today, TCCS is a nationally recognized educational model for academic support, student support and institutional support services to meet the needs of students, faculty and staff. TCCS employees are committed to serving the students, faculty and staff of The Claremont Colleges and each other. We strive toward maintaining a diverse work environment that is supportive, collaborative, accountable and fun. The Claremont Colleges Services provides a variety of positions for students who are currently enrolled and attending one of The Claremont Colleges. The purpose is to provide opportunities to meet the specific interests of TCC students and to benefit students by providing foundational skills and experience, contributing to each student’s learning and career goals and aspirations.