Student Conduct Case Specialist

Texas Southern University; Houston (TX); On-site; USD 64,000 - 82,000; Full time

Job summary

Texas Southern University is seeking a Student Conduct Case Specialist to coordinate daily operations of the Office of Student Conduct and manage cases from referral through resolution. The role emphasizes confidentiality, FERPA compliance, and effective communication with students, faculty, staff, and partners.

The position supports educational outcomes by promoting accountability, responsible decision making, and a safe campus community through efficient administration of conduct processes and

Qualifications

• Three (3) years of progressively responsible administrative or student affairs experience.
• Experience working in higher education, student conduct, residence life, or related field.
• Demonstrated organizational and project management skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Strong customer service and conflict management skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Coordinate the day-to-day operations of the Office of Student Conduct.
• Receive, review, and process student conduct referrals.
• Manage the lifecycle of student conduct cases from intake through final resolution.
• Maintain confidential conduct records and ensure FERPA compliance.
• Coordinate conduct conferences, hearings, and appeals.
• Prepare hearing files, correspondence, and official notices.
• Track sanctions, restitution, and other outcomes.
• Collaborate with campus partners across departments.
• Develop educational programming related to student conduct and integrity.

Skills

Organization & planning

Written & oral communication

Problem solving

Database management

Event & meeting coordination

Report preparation

Education

Bachelor's degree

Master's degree preferred

Tools

Maxient

Advocate

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Title Information

Security Sensitive Position? Yes

Hours of Work

Position Information

Posting Number TSU203812

Official TSU Title Student Conduct Case Specialist

Grant Title N/A

Job Description Summary / TWC Summary

The Student Conduct Case Specialist is responsible for coordinating the daily administrative and operational functions of the Office of Student Conduct. This position manages student conduct processes from referral through resolution, oversees departmental operations, coordinates conduct hearings, maintains confidential records, monitors case progression, and serves as a primary resource for students, faculty, staff, and campus partners regarding the University’s Student Code of Conduct.

The Case Specialist supports the educational mission of Texas Southern University by promoting student accountability, ethical decision-making, personal responsibility, and a safe campus community through efficient administration of the student conduct process. This position exercises independent judgment while ensuring compliance with university policies, federal and state regulations, and student privacy requirements.

Student Conduct Administration

• Coordinate the day-to-day operations of the Office of Student Conduct.
• Receive, review, and process students conduct referrals submitted by faculty, staff, students, and campus departments.
• Manage the lifecycle of student conduct cases from intake through final resolution.
• Maintain accurate electronic and paper conduct records using the University’s case management system.
• Ensure timely communication with students regarding allegations, meetings, hearings, sanctions, and appeals.
• Monitor conduct case timelines to ensure compliance with university policies and procedures.

Case Management

• Coordinate conduct conferences, administrative hearings, and appeal meetings.
• Prepare hearing files, supporting documentation, correspondence, and official notices.
• Track completion of educational sanctions, probation requirements, restitution, community service, and other assigned outcomes.
• Monitor students’ compliance with conduct sanctions and follow up regarding outstanding requirements.
• Generate reports regarding pending cases, sanctions, repeat violations, and case trends.

Office Operations

• Coordinate departmental workflow and daily office operations.
• Develop and maintain departmental procedures that improve operational efficiency.
• Manage departmental calendars, meeting schedules, hearing schedules, and room reservations.
• Coordinate office purchasing, inventory, supplies, and equipment.
• Assist with departmental budget tracking and purchasing documentation.
• Supervise student assistants, graduate assistants, and office workers assigned to Student Conduct.

Customer Service

• Serve as the primary point of contact for students, parents, faculty, staff, and visitors regarding student conduct matters.
• Explain conduct procedures, University policies, student rights, and available resources.
• Respond professionally to sensitive and confidential inquiries while maintaining compliance with FERPA .
• Provide excellent customer service while managing emotionally sensitive situations.

Data Management and Assessment

• Maintain confidential conduct records in accordance with FERPA , University policy, and records retention requirements.
• Compile statistical reports and annual assessment data.
• Analyze trends related to student misconduct to assist departmental planning.
• Prepare reports for divisional leadership and external reporting requirements.

Educational Programming

• Assist in developing educational programming related to:
• Student Code of Conduct
• Academic Integrity
• Responsible Decision Making
• Civility
• Community Standards
• Develop educational materials that promote student accountability and responsible citizenship.

Collaborate with campus partners including:

• Residence Life & Housing
• University Police Department
• Counseling Center
• Title IX Office
• Office of Disability Services
• Academic Affairs
• Student Organizations
• General Counsel (when appropriate)
• Serve on University committees as assigned.

Compliance

Ensure departmental compliance with:

• Family Educational Rights and Privacy Act ( FERPA )
• Texas Southern University Student Code of Conduct
• University policies and procedures
• Federal and State regulations
• Student records management requirements

% FTE

1.0

Hiring Range

Hiring Range $64,197.37 - $81,851.64

Education

Bachelor’s degree from an accredited institution.

Master’s degree in Higher Education Administration, Student Affairs, Counseling, Public Administration, Educational Leadership, or a related field preferred.

Required Licensing/Certification

N/A

Knowledge, Skills, and Abilities

Knowledge of:

• Student development theory
• Students conduct administration
• FERPA
• Higher education policies and procedures

Skill in:

• Organization and planning
• Written and oral communication
• Problem solving
• Database management
• Event and meeting coordination
• Report preparation

Ability to:

• Exercise independent judgment
• Manage multiple priorities simultaneously
• Handle confidential information appropriately
• Work collaboratively across departments
• Interpret and apply University policies consistently

Work Experience

Required:

• Three (3) years of progressively responsible administrative or student affairs experience.
• Experience working in higher education, student affairs, student conduct, residence life, dean of students, judicial affairs, or related field.
• Demonstrated organizational and project management skills.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Strong customer service and conflict management skills.
• Proficiency with Microsoft Office Suite.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Preferred

• Experience administering student conduct processes.
• Experience using conduct management software such as Maxient, Advocate, or similar systems.
• Knowledge of restorative justice practices.
• Experience conducting educational workshops and presentations.

Working/Environmental Conditions

• Prolonged periods of sitting and computer use.
• Ability to lift to 25 pounds.
• Occasional evening and weekend work to support hearings, orientations, and campus events.

UA EEO Statement It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Special Instructions to Applicants

Open to internal applicants only.