Senior Student Services Coordinator

University of North Texas Health at Fort Worth; Fort Worth (TX); On-site; USD 47,000 - 57,000; Full time

Job summary

University of North Texas Health at Fort Worth is seeking a Senior Student Services Coordinator to lead high-level case management for Care Team and Student Conduct. You will investigate and adjudicate cases, potentially including suspensions or expulsions, while providing after-hours emergency coverage.

The role requires a Bachelor’s degree and 3+ years of related experience, familiarity with FERPA, strong customer service, and multitasking in a fast-paced environment.

Qualifications

• Bachelor’s degree and 3 years of related experience, or equivalent.
• Knowledge of FERPA regulations and compliant student interactions.
• Excellent customer service and communication skills.
• Ability to manage multiple cases with strict deadlines.

Responsibilities

• Provide nonclinical case management services to students and refer to resources.
• Manage cases from origination through investigation to completion, including Title IX where applicable.
• Assist in prevention and education programming related to Care Team and Conduct topics.
• Assist with Honor Code Representative trainings.
• Complete all necessary case management and respond to information requests promptly.
• Administer background checks for student applicants as requested.
• Complete disciplinary verification checks as requested by the Registrar.
• Serve in on-call rotation for after-hours emergencies.

Skills

FERPA regulations

Customer service

Deadlines

Interpersonal skills

Written communication

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Word

Excel

Database management

Job description

Title: Senior Student Services Coordinator

Employee Classification: Sr. Student Svcs Coordinator

Campus: University of North Texas Health at Fort Worth

Division: HSC-Provost & Exec VP

Sub Division-Department: HSC-Division of Student Affairs

Department: HSC-Division of Student Affairs-300300

Job Location: Fort Worth

Salary: Commensurate with experience with a minimum of $52,000 annually

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The mission of the Division of Student Affairs is to create transformational experiences for all UNT Health students by providing tailored support and fostering holistic development. There are 8 functional units within the Division of Student Affairs: Center for Student Life, Career Readiness Center, Center for Academic Performance, Office of Care and Civility, Testing and Evaluation Services, International Services, Office for Disability Access, and Student Assistance Resource Center.

Position Overview

This position serves as a high level case management position for both Care Team and Student Conduct. As it specifically relates to student conduct, this position is responsible for the investigation and adjudication of student conduct cases, which includes high level decision making such as assigning suspensions and expulsions. Additionally, this position maintains on-call responsibilities for responding to student emergencies. Finally, this position assists in prevention and education programming responsibilities related to Care Team and Conduct topics.

Minimum Qualifications

Bachelor's degree and three (3) years of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Familiarity with FERPA regulations and how to implement them in student interactions.
• Excellent customer service skills.
• Ability to set and adhere to strict deadlines.
• Attention to detail and accuracy.
• Excellent interpersonal skills and proven written communication skills.
• Ability to work on multiple projects with varying deadlines in a high paced, time-sensitive environment.
• Strong computer skills and proficiency working with a wide range of software programs including Word, Excel, and database management tools.

Preferred Qualifications

• Masters Degree in related field is preferred.
• 3 years of related experience.
• Experience directly in student conduct and case management.
• Title IX certifications.

Job Duties

• Provide nonclinical case management services to students who are experiencing personal need. This includes meetings with students, referrals to resources, and follow up communication, along with attending student performance committee meetings.
• Manage cases from origination through investigation to completion, determining responsibility and any applicable disciplinary actions, including expulsion when necessary. This may involve Title IX cases. Reports Case findings appropriately for individual cases and for discipline verifications.
• Assist in creation and implementation of prevention and education programming responsibilities related to Care Team and Conduct topics.
• Assist with Honor Code Representative trainings.
• Complete all necessary case management and respond to requests for information in a timely manner.
• Administer background check process for student applicants as requested by UNT Health academic programs.
• Complete disciplinary verification checks as requested by the Office of the Registrar.
• Serve in an on-call rotation to answer and respond to student emergencies after hours and on weekends.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday – Friday, 8:00am-5:00pm, with occasional evenings or weekends as required for divisional events.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.