Student, Community Center Assistant

Flathead Valley Community College; Kalispell, Northern (MT, KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Flathead Valley Community College is seeking a Residence Life Community Center Assistant for the FVCC Kalispell Campus Founders Hall. This student position supports staff and students, handling front-desk duties, referrals, and basic housing operations.

The role emphasizes confidentiality, excellent customer service, and collaboration with Residence Life staff and residents to create an inclusive living community. Hours are scheduled within the academic calendar year 2026/2027.

Qualifications

• Proven customer service experience or willingness to provide quality service.
• Experience working in an office setting is preferred.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational and interpersonal skills are essential.
• Ability to multi-task amid frequent interruptions.

Responsibilities

• Receives and routes phone calls and visitors at Founders Hall.
• Maintain confidentiality of student information per FERPA and policy.
• Serve as liaison between Residence Life and residents; refer resources on campus.
• Admit locked-out residents to their apartments.
• Assist with check-in/check-out of residents throughout the year.
• Provide excellent customer service to residents in person and via outreach.
• Communicate student concerns to the Residence Life Coordinator.
• Collaborate with the Resident Assistant to foster an inclusive, welcoming community.
• Help maintain a secure and safe environment for housing students.
• Assist with mail services: receiving and distributing packages and USPS mail.
• Schedule appointments for the Residence Life Coordinator.
• Maintain administrative student housing records.
• Provide information about Founders Hall events and campus resources.
• Perform other duties as assigned.

Skills

Customer service

Office experience

Confidentiality

Interpersonal skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Residence Life, Founders Hall, FVCC Kalispell Campus

ELIGIBILITY:

Open to students currently enrolled in a minimum of six credits per academic semester

LENGTH OF EMPLOYMENT:

Academic Calendar Year 2026/2027

WORK SCHEDULE:

Hours per week: Monday: 11am-12pm, Tuesday: 9:30am-11:30am, Wednesday: 10am-11am, Thursday: 8am-11am

DRESS CODE:

Casual with appropriate coverage

POSITION PURPOSE/ROLE:

The Residence Life Community Center Assistant provides and coordinates support services for staff and students in Founders Hall. This position reports to the Residence Life Coordinator.

POSITION DUTIES:

• Receives and routes phone calls and visitors coming into the Founders Hall.
• Maintain confidentiality of student information in accordance with Residence Life and FERPA policies.
• Act as a liaison between Residence Life and the residents, as well as act as a referral for resources on campus and in the Flathead Community.
• Admit locked-out residents to their apartments
• Assist with the check-in/check- out of residents throughout the year
• Provide excellent customer service while working with residents, both at the Community Center and in day-to-day interactions.
• Communicate student concerns with the Residence Life Coordinator.
• Work collaboratively with the Resident Assistant to create an inclusive and welcoming community.
• Assist in maintaining a secure and safe environment for all housing students.
• Helps with mail services: receiving and distribution of packages and USPS mail
• Schedules appointments for the Residence Life Coordinator.
• Assists with the maintenance of administrative student housing records
• Provides accurate information regarding Founders Hall events/ programs, college-wide activities, and campus resources.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent
• Currently enrolled FVCC Student
• Work experience in an office setting
• Working knowledge of current computer applications
• Working knowledge of general office practices and procedures
• Ability and willingness to provide quality customer service in a positive and professional manner
• Ability to maintain confidentiality and to exercise sound judgment
• Effective organizational and interpersonal skills
• Capable of multi-tasking amid frequent interruption

PREFERRED QUALIFICATIONS:

• Lives in Founders Hall
• Knowledge of college organizational structure, policies and procedures

STUDENT SKILL DEVELOPMENT:

Communication, customer service, critical thinking and effective reasoning, collaboration, professionalism, technology

PREDICTED OUTCOME:

Practical competence, customer service, critical thinking, collaboration, communicating effectively,

technological competence, demonstrating professionalism,

STUDENT EMPLOYMENT GUIDELINES:

• Students must be enrolled in a minimum of six (6) credits for fall or spring semester to qualify for student employment.
• Students may not work beyond 19 hours per week during semester.
• Student workers shall be actively engaged; no use of cell phones (except in case of emergency)or social media.
• Student workers shall demonstrate a commitment to the job with adherence to work schedule, effective communication/interpersonal skills, and quality customer service skills to be a representative of FVCC.

EMPLOYMENT VERIFICATIONS, REFERENCE CHECKS, AND CRIMINAL BACKGROUND CHECKS:

Prior to offers of student employment, FVCC may conduct thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC may conduct post-offer criminal background checks.

EQUAL EMPLOYMENT OPPORTUNITY:

FVCC is an equal opportunity employer. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran’s status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws.

REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES:

FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request.

ASSISTANCE IN COMPLETING APPLICATION:

Students who need assistance in applying for current job opportunities may contact Valerie Clement, Human Resources Partner, Recruitment, [e-mail] or 406-756-3985.

Student employment offers students a growth opportunity to prepare them for future careers and as ambassadors of Flathead Valley Community College.