Student-Centric Financial Aid Counselor

Lynn University; Green Center (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Lynn University in Florida is seeking a Financial Aid Counselor to deliver high‑quality customer service to students and families, process and package financial aid, and advise on OFA‑related procedures. You will apply and be knowledgeable on institutional, state, and federal regulations, ensuring alignment with the university’s mission and goals.

The role requires collaboration with Admissions, Registrar, Advising, and other departments to resolve student issues.

Qualifications

• Bachelor’s degree from an accredited college or university preferred.
• Three to five years related experience.

Responsibilities

• Package and process financial aid for students
• Advise students and/or parents on financial aid package and OFA-related processes
• Counselor assists Student Accounts in the management of the accounts receivable with the primary goal of decreasing delinquent accounts and encouraging timely payments
• Call students that are missing information or documents to expedite processing of their financial aid
• Assist in special projects as requested by OFA leadership
• Assist in completion of other counselors’ work during paid time-off or unplanned absences
• Perform verification
• Update status of financial aid as needed
• Update all pertinent loan data prior to origination
• Review and approve student Refund Request Forms
• Contact students for missing financial aid forms as needed
• Contact students that have paid a deposit but have not sent in their ISIR
• Counsel students and/or parents about financial aid and financing options
• Answer phone calls concerning financial aid and account balances
• Consult with Admission, Registrar, Advising and other departments to help resolve student issues and concerns
• Recalculate financial aid as needed
• Review assigned student population to ensure timely disbursement of aid
• Assist the Financial Aid Committee in reviewing financial aid appeals, SAP, PJ and endowed scholarship applications
• Graduated/withdrawal worksheets
• Assist with the student check-in process (new and continuing students)
• Adjust loan amounts and dates when returns are required
• Review pre-disbursement reports and revise award amounts if needed due to a change in the number of credit hours
• Conduct financial aid informational meetings as requested
• Participate in graduation send-off events
• Conduct New Student Financial Planning meetings via Zoom
• Assist in yearly audit
• Assist in outreach communication events geared towards their specific student population
• Assist in SAP process, to include canceling aid and notifying students
• Assist the OFA Leadership Team Veterans Affairs (VA) certifications
• Attend seminars, conferences, webinars and other training opportunities
• Work flex-hours or extra hours during peak periods
• Assist in completion of other counselors’ work during paid time-off or unplanned absences
• Assist at OFA front counter
• Assist in any function in relation to the operation of the OFA Department
• Assist in ensuring completion of loan entrance and exit counseling requirements
• Attend/present at Preview Days, Admitted Student Experience (ASE) and other on-campus activities
• Participate in off-campus financial aid events (FAFSA nights, parent sessions, etc.)

Education

Bachelor’s degree

Tools

Microsoft Suite

PowerFaids

Jenzabar

Workday

Job description

Lynn University in Florida is seeking a Financial Aid Counselor to deliver high‑quality customer service to students and families, process and package financial aid, and advise on OFA‑related procedures. You will apply and be knowledgeable on institutional, state, and federal regulations, ensuring alignment with the university’s mission and goals.

The role requires collaboration with Admissions, Registrar, Advising, and other departments to resolve student issues.