Coordinator, Financial Aid

lynn; Green Center (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Lynn University in Florida is seeking a Financial Aid Coordinator to serve as the first point of contact for students and families, guiding them through financial aid, billing, and student accounts with a focus on outstanding customer service. The role supports cross-functional front desk activities, processes aid and accounts receivable, and participates in outreach and training.

Candidates should have a Bachelor's degree and experience in financial aid operations.

Qualifications

• Bachelor's degree or at least three years experience in finance or financial aid.
• Experience with financial aid processing and awarding.
• Knowledge of PowerFaids, Jenzabar, Excel, and reporting tools.

Responsibilities

• Analyze student financial aid and accounts receivable and respond to inquiries.
• Counsel students on financial matters with problem-solving and on-the-spot solutions.
• Educate students on financial aid processes, deadlines, and procedures.
• Follow up on complaints until resolved and handle complex issues with minimal supervision.
• Coordinate withdrawal processes within Financial Aid for withdrawn, conferred, and cancelled students.
• Assist with outreach projects and presentations.
• Attend open house events to assist families with financial questions.
• Assist in training and coordinating Federal Work-Study projects.
• Assist with processing of Employee Scholarship Applications.
• Assist with transcript approval workflow and related tasks.

Skills

Independent worker

Team player

Problem solving

Multitasking

Deadline-driven

Flexibility

Education

Bachelor's Degree

Tools

PowerFaids

Jenzabar

Excel

Word

Outlook

PowerPoint

ImageNow

Job description

Summary:

The Financial Aid Coordinator serves as the initial point of contact for students and parents visiting or calling Financial Aid. The position of coordinator, seeks to promote superior customer service in the areas of financial aid and student accounts. This cross-functional service at the front counter focuses on areas of financial aid; student accounts receivable, billing, and financial records. The Coordinator will also play a role in the different outreach activities organized by the department.

Job Description:

Essential duties and responsibilities

• Analyze student financial aid, accounts receivable and to respond to student inquiry
• Counsel active and inactive students on financial matters that involve proactive problem solving and on the spot problem solutions.
• Provide students with quality service by educating students on financial aid, accounts receivable, deadlines, and procedures.
• Follows up on complaints until they are resolved and attend to complex issues with minimal supervision.
• Contact parents, faculty, staff, and collegiate departments in order to answer, assist, clarify, intercede, and advocate any concerns or issues students may have.
• Assist students with the process of applying for financial aid, payments, and retrieval of documents online.
• Coordinate the student withdrawal process within Financial Aid which incorporates all those students withdrawn, conferred and cancelled.
• Assist with default prevention through decreasing delinquent account balances and ensuring payments are timely.
• Assist on outreach projects and presentations.
• Attend open house events to assist parents and prospective students with any financial questions.
• Assist with the training and coordination of projects for Federal Work Study Students.
• Assist with processing of Employee Scholarship Applications.
• Assist with transcript approval process
• Run reports to determine those students missing financial documents and financial balances.
• Serve as back up to the Office Assistant in terms of coordinating incoming communications via email and phone.
• Other clerical duties as assigned.

Required knowledge, skills, and abilities

• Knowledge in the use of PowerFaids, Jenzabar, Excel, Word, Outlook, Power Point, Image Now.
• Proven Ability to work effectively independently and as a team member.
• Self motivated with focus on problem solving that produce results.
• Ability to multi-task and function in a fast paced environment.
• Ability to work flexible hours as may be required during peak processing time.
• Ability to meet expectation of managing daily workflow within set deadlines with minimal supervision.

Minimum qualifications

• Bachelors Degree or a minimum of three years experience in finance, financial aid processing and awarding.

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, [e-mail], or [phone]; or to the U.S. Department of Education Office for Civil Rights. Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call [phone] for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling [phone].

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is smoke- and tobacco-free.