Student Case Manager & Referral Navigator

csusystem; Fort Collins (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Colorado State University seeks a Student Case Manager to support students with complex needs and crisis situations, coordinating access to university and community services. The role focuses on preventing disruption and facilitating successful navigation back into the campus community.

The position interfaces with CSU Housing, Health Network, Disability Center, Collaborative for Student Achievement, and other units to plan academic support, referrals, and safety planning.

Responsibilities

• Serve as a primary contact for students in crisis, with complex needs, or who are hospitalized.
• Assist in student academic planning through collaborative relationships with Academic Advisers/Support Coordinators Collaborative for Student Achievement and/or departments and colleges.
• Consult regularly with the CSU Health Network, Student Disability Center, SLiCE, Title IX Programs, and Student Resolution Center.
• Develop connections with staff in university offices including the Collaborative for Student Achievement, CSU Police Department, CSU Health Network, Student Organizations, SLiCE, Athletics, Student Resolution Center, Support & Safety Assessment, and Student Disability Center.
• Counsel, consult, and advise students on an individual basis and refer to appropriate resource agencies on and off campus.
• Coordinate and track referrals to ensure continuity of care with CSU units such as Student Disability Center, CSU Health Network, University Housing, Student Resolution Center, and Student Legal Services.
• Coordinate student transitions from CSU services to external community providers (psychiatric/psychological treatment, alcohol and drug treatment, etc.).
• Communicate with staff, parents, families, or designated emergency contacts regarding significant mental health emergencies and help facilitate a return to campus when issues are resolved.
• Maintain accurate case management records and participate in training initiatives for campus constituents.

Job description

Colorado State University seeks a Student Case Manager to support students with complex needs and crisis situations, coordinating access to university and community services. The role focuses on preventing disruption and facilitating successful navigation back into the campus community.

The position interfaces with CSU Housing, Health Network, Disability Center, Collaborative for Student Achievement, and other units to plan academic support, referrals, and safety planning.