Student Care Case Management Intern

The Pennsylvania State University; State College (Centre County); Hybrid; USD 14,000 - 55,000; Part time

Job summary

A major university in the US is looking for a case management intern to assist with student welfare. Responsibilities include triaging student inquiries, providing referrals for various needs, and managing case documentation. Candidates should demonstrate strong interpersonal skills and discretion in handling sensitive information. This position offers 10-40 hours per week with potential for remote work, making it an excellent opportunity for hands-on experience in student advocacy and support.

Qualifications

• Ability to work collaboratively with a diverse team.
• Proficient in managing sensitive situations and information.
• Demonstrated empathy in customer service interactions.

Responsibilities

• Triage calls and emails to support students effectively.
• Provide referrals and resources for student crises.
• Maintain accurate records of student cases.

Skills

Strong interpersonal skills

Ability to handle confidential information

Customer service experience

Ability to work independently

Reliable and trustworthy

Job description

A major university in the US is looking for a case management intern to assist with student welfare. Responsibilities include triaging student inquiries, providing referrals for various needs, and managing case documentation. Candidates should demonstrate strong interpersonal skills and discretion in handling sensitive information. This position offers 10-40 hours per week with potential for remote work, making it an excellent opportunity for hands-on experience in student advocacy and support.