Case Management Support Intern

Penn State; Northern (KY); Hybrid; USD 20,664 - 27,552; Part time

Job summary

A prestigious university in Florida is seeking a part-time or full-time intern for the Student Care and Advocacy office. The intern will support the case management team by managing student cases and assisting with various clerical tasks. Key qualifications include strong interpersonal skills, the ability to handle confidential information, and experience in customer service. This role emphasizes empowering students to overcome challenges and achieve their educational goals, contributing to a supportive university environment.

Qualifications

• Strong ability to handle confidential information discreetly.
• Excellent interpersonal skills for relationship-building.
• Ability to work independently while collaborating effectively.

Responsibilities

• Support case management team with documentation and student records.
• Triage calls and manage cases in the system.
• Assist students in applying for public assistance benefits.

Skills

Confidential information handling

Interpersonal skills

Customer service

Team collaboration

Education

Current Penn State student

Job description

## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply internally through Workday.**Job Description and Position Requirements**The office of Student Care and Advocacy has openings for a part-time or full-time, undergraduate or graduate intern designed to provide students with hands-on learning experiences. The Student Care & Advocacy case management intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity.Responsibilities include, but are not limited to: Case Management Support Triage calls and/or emails and assign cases in case management system. Complete documentation and maintain records of student cases in online case management system. Empower students to build self-sufficiency skills, especially around navigating community systems Support students in applying for public assistance benefits and programming.Assist with clerical tasks such as retrieving and distributing mail, making copies, etc.Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team **Skills and Qualifications:** Ability to handle confidential information with discretion Strong interpersonal and relationship-building skills Ability to work independently and collaboratively Customer service experience with a professional, empathetic, and solutions-oriented approach Student Care and Advocacy uses a coordinated, team approach when empowering students to navigate unforeseen difficulties and suggests a course of action that considers the needs of the individual in the context of available resources. No matter the situation faced by the student, the team focuses on helping the whole person, knowing that difficult circumstances are often indicators of other challenges that the student may be facing. While the team helps students experiencing any issue, the office has three primary pillars of care: Basic Needs, Respondent Support, and Care Coordination. Examples of situations with which the office can assist are academic distress, financial insecurity, housing/food insecurity, death of an immediate family member, family emergency/crisis, mental health concerns, medical emergency and/or hospitalization, long-term illness, being named in allegations of misconduct, navigating a university misconduct process, and/or unexpected events or challenges. The approach is one of empowerment, encouraging students to maximize their educational experience and prepare for involvement in the larger community and life beyond college.