Student Billing & Financial Services Specialist

Holy Family University; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Commuter Benefits

Half-Day Fridays

403(b) Retirement

Paid Holidays & Vacation

Tuition Benefits

Alpha House 50% Nursery discount

Job summary

Holy Family University is seeking a Financial Services Specialist to support the Student Accounts office in billing, payments, and daily financial operations. You will work closely with students, parents, staff, and campus departments to ensure accurate billing, timely payments, and effective customer service.

This role requires at least 3 years in a financial/administrative setting, with experience in Colleague and Microsoft Office.

Qualifications

• Minimum of 3 years of experience in a financial or administrative role, preferably in a higher education setting.
• Experience with financial software systems (Colleague) and Microsoft Office Suite.
• Bachelor's degree in Accounting, Business Administration, Finance, or a related field preferred; equivalents may be considered.

Responsibilities

• Communicate student billing statements and ensure accuracy.
• Record payments (cash, checks, cards, wires) by end of business day.
• Apply financial aid, scholarships and third-party payments to student accounts.
• Reconcile student accounts and monitor balances.
• Audit/clear balances daily; holds removed within 1 business day; peak times hourly if needed.
• Set up and monitor payment plans; manage housing and commuter charges.
• Respond to inquiries about tuition, billing, and payments; assist with payment options.
• Document all interactions in Colleague.

Skills

Customer service

Communication skills

Analytical skills

Problem solving

Attention to detail

Education

Bachelor's degree in Accounting, Business Administration, Finance, or related field

Equivalent work experience may be considered

Tools

Colleague

Microsoft Office Suite

Job description

Holy Family University is seeking a Financial Services Specialist to support the Student Accounts office in billing, payments, and daily financial operations. You will work closely with students, parents, staff, and campus departments to ensure accurate billing, timely payments, and effective customer service.

This role requires at least 3 years in a financial/administrative setting, with experience in Colleague and Microsoft Office.