Student Billing & Financial Services Specialist

University of Houston; Houston (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

University of Houston System in Houston seeks a Student Business Services Specialist to be the first point of contact for students, handling cashiering, reconciliations, and daily financial tasks.

Responsibilities include processing course fees, handling collections, resolving credit balances, and providing front desk support; a High School diploma is required with two years of cash handling or accounting experience. A Bachelor's degree is preferred.

Qualifications

• High School diploma or GED.
• Minimum two years of cash handling or managing financial transactions.
• Minimum two years of accounting/bookkeeping experience in an online computerized environment or in a higher education Student Financial system.

Responsibilities

• Processes, manages, monitors, and maintains course and class fees each semester.
• Manages collection agency placement of student accounts and related files.
• Processes all student and financial aid credit balances and coordinates communications.
• Serves as the primary source of student financial information and provides front desk support.

Skills

Cash handling

Financial transactions

Customer service

PeopleSoft

FERPA

MS Office

Analytical skills

Multitasking

Confidentiality

Communication

Education

High School diploma or GED

Bachelor's degree (preferred)

Tools

PeopleSoft

MS Office

Job description

Department:Student Business ServicesSalary:Commensurate with education and experience

Description:

The Student Business Services (SBS) Specialist is the first point of contact to students and is trained in all Student Financial information. Will be responsible for a wide range of complex and detailed processes and daily operations of SBS, along with offering comprehensive support to all students. This includes but is not limited to cashiering functions, daily reconciliations, various internal processes such as course and class fees, collection agency placement, and processing daily credit balances.

Duties:

• Processes, manages, monitors, and maintains course and class fees each semester. Runs daily queries and makes any necessary changes at the course or class level. Works closely with the four Colleges regarding any changes and/or discrepancies.
• Processes, manages, monitors, and maintains the collection agency placement of student accounts. This extensive process involves running queries and gathering files to be researched thoroughly. Sends files to the collection agencies for placement. Attends webinars to stay up to date about changes in collection regulations and policies.
• Processes all student and financial aid credit balances and ensures they are processed timely and accurately. Coordinates all outgoing communication to students and staff regarding credit balances. Resolves credit balance issues and tracks Bank Mobile reversals.
• Serves as the first contact and primary source of student financial information to students, faculty, and staff. Assists with front desk coverage to answer phones and collects appropriate payments via check, cash, or cashier's check. Disburses accurate funds as needed. Processes payments in a manner that ensures accuracy. Prepares and submits appropriate journals, vouchers, and receipts to customers.
• Assists with any events on campus which may include but are not limited to Orientation, New Student Registration Day, Family Weekend (present, prepare handouts, attend orientation fair, worktables, etc.) and performs related duties as assigned.

Required Qualifications:

1. High School diploma or GED
2. Minimum two years of experience with cash handling or managing financial transactions.
3. Minimum two years of accounting/bookkeeping experience in an online computerized environment or two years of experience working in a Student Financial student system in a higher education environment.

Preferred Qualifications:

1. Bachelor's degree
2. Four years of experience in PeopleSoft Student Financial System.

Knowledge, Skills and Abilities:

• Knowledge of cashiering functions.
• Strong interpersonal, written, and verbal communication skills.
• Thorough knowledge of FERPA and other state and federal guidelines related to higher education.
• Skills in MS Office Software (Word, Excel, PowerPoint, Outlook), Adobe Acrobat.
• Advanced bookkeeping/accounting knowledge.
• Analytical skills used to compare rates, ratios, and percentages. Strong mathematical skills.
• Ability to maintain a high level of confidentiality.
• Ability to handle interruptions and multitask.
• Ability to provide excellent customer service to university personnel and external customers.
• Ability to analyze, research, and solve various types of issues.

All positions at the University of Houston System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.