Student Billing & Accounts Specialist

Chris Baily; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Chris Baily in New York is seeking a Student Accounts Representative to support students and families with tuition, fees, billing, payments, refunds, and account balances, while maintaining accurate records. The role requires detail orientation and professionalism when discussing sensitive financial matters with students, families, and internal departments.

You will process transactions, apply scholarships, review charges, support enrollment periods, and ensure compliance with FERPA and

Qualifications

• Associate’s or bachelor’s degree preferred in Accounting, Finance, Business, Higher Education, or related field.
• 2–4+ years of experience in student accounts, billing, accounts receivable, collections, customer service, or related area.
• Familiarity with student information or billing systems such as Ellucian Banner, Colleague, Workday Student, PeopleSoft, or similar platforms.
• Strong Microsoft Excel and general computer skills.
• Knowledge of FERPA and student financial services practices preferred.

Responsibilities

• Respond to student and family inquiries regarding tuition, fees, account balances, payment deadlines, and billing statements.
• Explain institutional billing policies, payment options, and account activity clearly and professionally.
• Research and resolve account discrepancies, payment issues, and billing concerns.
• Assist students with navigating online account and payment systems.
• Provide timely follow-up on outstanding questions and unresolved account issues.
• Process tuition payments, deposits, refunds, returned payments, and other student account transactions.
• Apply payments, scholarships, waivers, credits, and adjustments accurately to student accounts.
• Review student accounts for accuracy and ensure charges and credits are properly posted.
• Support semester billing, payment-plan enrollment, and account reconciliation activities.
• Process third-party billing and sponsored student payments as needed.

Skills

Customer service

Communication

Attention to detail

Education

Associate’s degree

Bachelor’s degree

Tools

Ellucian Banner

Colleague

Workday Student

PeopleSoft

Job description

Chris Baily in New York is seeking a Student Accounts Representative to support students and families with tuition, fees, billing, payments, refunds, and account balances, while maintaining accurate records. The role requires detail orientation and professionalism when discussing sensitive financial matters with students, families, and internal departments.

You will process transactions, apply scholarships, review charges, support enrollment periods, and ensure compliance with FERPA and