Student Assistant - Student Engagement

Bowling Green State University; Bowling Green (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

Bowling Green State University is seeking a part-time Student Assistant for the Office of Student Engagement and Success. The role involves greeting visitors, answering phone lines, directing guests, and providing clerical support to staff.

The ideal candidate will maintain a professional office demeanor, have strong customer service skills, and be able to work around a student class schedule. Tasks include mail handling, copying, filing, emailing, and light errands on campus.

Qualifications

• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Good knowledge of BGSU resources, programs, and services.
• Professional office demeanor and confidentiality.
• Scheduling around academic commitments.

Responsibilities

• Greet visitors and serve as primary point of contact for office; direct guests to meeting locations.
• Answer and triage Student Engagement phone lines and emails.
• Perform clerical tasks: answer phones, file, scan, copy, mail duties, and organize documents.
• Support staff with assigned tasks and special projects; run errands as needed.

Skills

Communication

Customer service

Organization

Problem-solving

Professionalism

Tools

Microsoft Office

Job description

The student will assistant the Office of Student Engagement and Success with greeting visitors, answering Student Engagement Phone lines, direct guests to appropriate meeting locations. Student assistant will provide support to staff members by completing assigned task and or special projects. The position of the student assistant requires individuals who are knowledgeable about BGSU campus as well and have a professional office demeanor.

Career Readiness Competencies

• Career & Self-Development
• Communication
• Critical Thinking

• Serve as the primary point of contact for office visitors and communicate with students, parents, alumni, and other campus constituents of BGSU.
• Answer telephone calls.
• Maintain confidentiality regarding all aspects of activities and work within the office.
• Be competently skilled in computer usage.
• Distribute mail/sign for packages.
• Attend staff meetings and training sessions as needed.
• Understand and abide by the policies of BGSU and the Office of Student Engagement.
• Complete any other assignments as directed.

• Have the ability to work independently, accept supervision, and be a team member.
• Have general knowledge of BGSU resources, programs, and services.
• Strong oral and written communication skills.
• Ability to articulate and practice strong customer service skills.
• Strong organizational skills and attention to detail.
• Responsible.
• Punctual.
• Flexible.
• Effective problem-solving skills.

The Student Assistant for Student Engagement is a student staff position that assists in the daily operation Student Engagement & Success. The student assistant works under the supervision of the Public Relations & Administrative supervisor and performs a variety of clerical tasks such as answering and directing phone calls, communicating with BGSU students, faculty, staff & guests both in person and via email, managing incoming & outgoing mail & logging into system, filing, scanning, and organizing documents, photocopying & printing documents, relaying messages between visitors & callers & staff, general office support for staff, or running small errands on campus. The ideal student will have the ability to work well despite frequent interruptions, have exceptionally friendly & professional customer service skills. Scheduling will be done around student's class schedule and students may have the opportunity to start before the semester begins.

• Business hours worked will be between 8-5pm Monday-Friday
• Must have 2.7 GPA average.