Student Assistant - IT

Napa Valley College; Vallejo (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Napa Valley College in Vallejo, CA is seeking a Student Assistant to provide on-campus IT and general office support. The role supports faculty, staff and students with basic help desk tasks, printing, login issues, and desk-side assistance.

Responsibilities include using Colleague for data entry, arranging mail, and assisting with PC setup on Windows and Mac OS. Eligible students must be enrolled in at least 6 units (12 for international students) and contact the Financial Aid Office for

Qualifications

• Eligible student must be enrolled in a minimum of 6 units (12 units for international students).
• Experience with basic IT concepts and ability to troubleshoot common desktop issues.

Responsibilities

• Answer telephones, take messages, direct calls to the appropriate specialist, and perform data entry using Colleague.
• Handle mail sorting, photocopying, and general office tasks.
• Provide desktop support to users unable to print or login to email; assist with configuring and imaging PCs; setup on Windows and Mac OS.

Skills

Typing

Communication

Prioritization

Telephone handling

Tools

Colleague

MS Office

Windows

Mac OS

Job description

If a position becomes available, this job posting invites applications from current Napa Valley College students who are interested in on-campus employment as a Student Assistant.

To be eligible for student employment, students must be enrolled in a minimum of 6 units, or 12 units for international students.

Under direct supervision, provide technical assistance to faculty, staff and the students of Napa Valley College. Gain experience and knowledge through entry level employment.

• Answer telephones; take messages, direct calls to the appropriate specialist, typing, filing and data entry using Colleague.
• Give and take directions, sort and distribute mail, do photocopying, appropriately handle information.
• Provide desktop support and assistance to users who cannot print or login to email, etc.
• Assistants also configure, build, image and set-up PC's.
• Other duties as assigned.

Ability to type, alphabetize and organize. Follow directions; learn I.T. procedures, practices, filing systems and telephone techniques. Assistants should know basic computer concepts including troubleshooting, installing desktop hardware and software on Windows and Mac OS platforms, installing productivity software including MS office suite, internet browsers, antivirus and printers. Have ability to communicate effectively, both orally and in writing, as well as prioritize requests in a campus environment; track trouble calls and service requests.

For more information about the award letter, please contact the Financial Aid Office:
[phone]
[e-mail]
Building 1100, Room 1132

SPECIAL ACCOMMODATIONS: If you are in need of special services or facilities due to a disability in order to apply or interview for this opening, please contact the Career Center at [phone].

For technical support, please call [phone].