Student Assistant – Front Desk Reception

Valid8 Financial, Inc.; Fremont (CA); On-site; USD 22,730 - 32,373; Part time

Job summary

San Francisco Bay University (SFBU) is seeking a Student Assistant to provide friendly front-desk service and campus information on-site at Fremont, CA. This part-time, hourly position offers exposure to higher-education operations and strong customer-service experience.

As a current enrolled student, you will support reception, scheduling, and inquiries, learning essential administrative skills in a campus environment. Hours are intermittent between 9 am and 5:30 pm; on-site only.

Qualifications

• Must be a currently enrolled student in good academic standing.
• Experience in customer service, retail, or hospitality (volunteer counts).
• Strong organizational skills and multitasking in a busy environment.
• Excellent verbal and written communication skills.
• Proficiency with Word, Excel, and Google Docs/Sheets.

Responsibilities

• Campus Hospitality: Greet and assist students, faculty, staff, and visitors with a friendly and professional demeanor.
• Communication Support: Answer, screen, and direct calls and emails, maintaining high customer service standards.
• Appointment Coordination: Schedule student appointments with campus offices (Bursar, PDSO, Registrar).
• Admissions & Info Desk Support: Provide accurate information about admissions, campus services, and events to prospective students and visitors.
• Safety & Compliance: Ensure campus security protocols are followed for visitor check-in and building access.
• Other Duties: Assist with light organizing, event prep, and related projects as assigned.

Skills

Customer service

Front desk

Communication

Organizational skills

Multitasking

Microsoft Office

Google Workspace

Tools

Microsoft Word

Microsoft Excel

Google Docs

Google Sheets

Job description

About San Francisco Bay University: San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks a Student Assistant. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good.

At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice.

We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan .

Reporting to the Associate Vice President for Student Affairs & Dean of Students (and working closely with the Front Desk Receptionist), the Student Assistant provides desk coverage in the absence of the Front Desk Receptionist. This role delivers exceptional hospitality to fellow students, faculty, staff, and campus visitors. If you are looking to build your professional administrative skills, gain experience in higher education, and help your peers navigate campus life, this is the perfect opportunity!

Position Type: Part-Time, Student Employment (Hourly)

Essential Functions and Responsibilities

Campus Hospitality: Warmly greet and assist students, faculty, staff, and external visitors with a friendly and professional demeanor.

Communication Support: Efficiently answer, screen, and direct incoming phone calls and general email inquiries, maintaining high customer service standards.

Appointment Coordination: Help peers by scheduling student appointments with key campus offices, including the Bursar, PDSO, and Registrar.

Admissions & Info Desk Support: Provide accurate information about the university admissions process, campus services, and upcoming events to prospective students and visitors.

Safety & Compliance: Ensure standard campus security protocols are followed for visitor check-in and building access.

Other Duties: Assist with light organizing, event prep, and other related projects as assigned.

Work Hours and Location

Hours:

Intermittent Coverage between 9 am - 5:30 pm for Receptionist paid time off.

Location: 100% on-site at our campus reception area. Remote work is not available for this role.

Minimum Qualifications

Must be a currently enrolled student in good academic standing.

Prior experience in a customer service, retail, or hospitality role (volunteer experience counts). Strong organizational skills and the ability to multitask in a busy environment.

Excellent verbal and written communication skills.

Comfortable using Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Sheets, Gmail).

Ability to lift and carry items up to 20 pounds (e.g., mail packages or event flyers).

Preferred Qualifications

Familiarity with campus layout, university resources, and general campus operations. Experience using database or appointment-scheduling software.

Knowledge, Skills, and Abilities

A strong customer-service mindset with a welcoming, helpful attitude toward peers and visitors.

Absolute discretion and the ability to maintain confidentiality regarding student records.

Ability to work reliably and independently during your scheduled shifts.

Excellent interpersonal skills and comfort interacting with diverse populations, including faculty, leadership, and international guests.

Strong attention to detail and a willingness to follow established front-desk procedures.

Physical Demands & Work Environment

Work is performed primarily at the front reception desk.

Must wear SFBU provided Polo or T-Shirt to shift.

Physical activities include sitting or standing for extended periods, walking across campus, reaching, and occasionally lifting/carrying items up to 20 pounds.

Pay Rate: $20/hour

Equity & Accommodation

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.

In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at [e-mail].