Student Assistant- IT

San Francisco Bay University; Fremont (CA); On-site; USD 24,796 - 30,307; Part time

Job summary

A nonprofit university in Silicon Valley is hiring a Student Assistant to provide first-level technical support to faculty, staff, and students. The role involves troubleshooting technology issues, maintaining classroom equipment, and tracking IT inventory. Applicants must be full-time students and have a high school diploma. Previous IT experience is preferred. This position will require 4 to 5 hours a day, 1 to 4 days a week, with a salary range of $18 to $22 per hour.

Qualifications

• Full-time student at SFBU.
• High school diploma required.
• Previous IT support experience preferred.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Assist in maintenance and troubleshooting of classroom technology.
• Support audiovisual equipment setup for events.
• Track IT equipment and supplies inventory.
• Conduct user training sessions and prepare manuals.

Skills

Verbal and written communication skills

Proficiency in MS Word

Proficiency in MS Excel

Customer service

Basic understanding of computer systems

Willingness to learn technologies

Education

High school diploma

Tools

Google Mail

Google Calendar

Google Docs

Job description

About San Francisco Bay University

San Francisco Bay University (SFBU), a nonprofit, WASC‑accredited university situated in the heart of Silicon Valley in Fremont, California, seeks a Student Assistant. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good.

At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice.

We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan .

Position Overview

The Student Assistant in University Operations IT provides first-level technical support to faculty, staff, and students while assisting with classroom and office technology, troubleshooting issues, and supporting audiovisual setup for events. The role also includes tracking IT inventory, preparing user resources, and contributing to training to improve technology use across campus.

Duties and Responsibilities

• Provide first-level technical support to faculty, staff, and students for hardware, software, and network‑related issues.
• Assist with classroom and office technology maintenance, performing routine checks, and reporting technical problems as needed.
• Support the setup, configuration, and troubleshooting of audiovisual equipment for classrooms, meetings, and events.
• Perform data entry and assist in tracking IT equipment and supplies inventory.
• Help prepare user manuals and assist in conducting user training sessions to improve technology adoption and ease of use.
• Follow IT department policies and procedures to ensure security and compliance with university or company standards.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills, with the ability to convey technical information clearly.
• Proficiency in MS Word, MS Excel, Google Mail, Google Calendar, and Google Docs. Maintain a professional appearance and attitude.
• Providing excellent customer service.
• Basic understanding of computer systems, networks, and troubleshooting.
• Willingness to learn and adapt to new technologies and processes.

Minimum Qualifications

• Be a full time student at SFBU.
• Have a high school diploma.
• Previous experience in an IT support role (preferred but not required).

Work Environment & Physical Demands

Job duties typically performed in an office environment. Physical demands may include lifting up to 40lbs, bending, and sitting. The employee is occasionally required to sit or stand for long periods.

This position will be 1 to 4 days a week for 4 to 5 hours a day.

Salary Range

$18 - $22 per hour

Application Process

• Cover letter
• CV/ Resume

This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity / Affimative Action Employer

SFBU is an Equal Opportunity / Affimative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law.

In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at [e-mail].