Student Assistant - Desk Assistant (Residence Life)

Stephen F. Austin State University; Nacogdoches (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Stephen F. Austin State University seeks a Desk Assistant to support residence hall front desk operations and provide quality customer service to students. The role acts as a representative of SFA and the Residence Life Department, reporting concerns to staff and ensuring building security.

The student position requires active enrollment, works at least 16 hours per week, and involves training, staff meetings, and administrative duties. Training will be provided and supervision is close.

Qualifications

• Must be an active student in good academic standing (GPA 2.3+ undergrad or 3.0+ graduate).
• No direct experience required; training provided.
• Must be enrolled in six or more semester hours to be eligible for student employment in fall/spring; three+ hours in summer or upcoming fall.

Responsibilities

• Understands and enforces university policies and Residence Life guidelines.
• Maintains ongoing communication with departmental staff.
• Displays a professional attitude and supports students and staff.
• Works the residence hall front desk at least 16 hours per week.
• Addresses and informs hall staff of student conduct concerns.
• Remains available to students at the desk.
• Acts as a referral agent to campus/community resources.
• Keeps residents and staff informed of activities.
• Attends staff trainings and meetings; participates in in-service sessions.
• Completes administrative duties and paperwork for desk operations.
• Ensures building security and safety.

Skills

Interpersonal skills

Follow instructions

Customer service

Emergency response

Confidentiality

Evening/weekend hours

Education

Active student in good standing

Job description

This is a student position responsible for working with residence hall staff to maintain the front desk operations in assigned housing facilities. Responsible for providing operational services to students, reporting concerns to residence hall and operations staff, and providing quality customer service to students while acting as a representative of SFA and the Residence Life Department. Works under close supervision, with limited latitude for the use of initiative and independent judgment.

QUALIFICATIONS

The minimum education required for admittance as a student at Stephen F. Austin State University.

No direct experience is required. Training and instruction will be provided.

Must be an active student in good academic standing (cumulative GPA of 2.3 or higher for undergraduate students or 3.0 or higher for graduate students).

PHYSICAL DEMANDS

Physical condition adequate to permit full performance of duties.

ESSENTIAL JOB FUNCTIONS

1. Understands, supports, follows, enforces, and educates students and staff about university objectives, policies, regulations, and Residence Life Community Guidelines.
2. Maintains ongoing communication with departmental staff.
3. Displays a positive, professional attitude and support towards students, staff, and the department.
4. Works the residence hall front desk at least 16 hours per week.
5. Actively and appropriately addresses and informs hall staff of all student conduct concerns.
6. Makes self available and accessible to students while at desk.
7. Acts as a referral agent for students and staff to different campus and community resources.
8. Keeps residents and staff informed of activities.
9. Attends and participates in all staff training sessions, including weekly staff meetings, in-service training sessions, and others as assigned.
10. Completes administrative duties and paperwork associated with desk operations.
11. Ensures building security and safety.

NON-ESSENTIAL JOB FUNCTIONS

1. Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

1. Knowledge of, or the ability to learn, university and departmental policies and procedures.
2. Ability to understand and follow instructions.
3. Ability to maintain effective interpersonal relationships.
4. Ability to complete work accurately and in a timely manner.
5. Ability to respond quickly and appropriately to emergencies.
6. Ability to handle stressful situations and display mature judgment.
7. Ability to work effectively and patiently with students.
8. Ability to work with and maintain confidential information.
9. Ability to work extended hours including evenings, nights, and weekends as assigned. Also required to return approximately 8 days before beginning of each term and remain until after halls have closed for each semester.

Desk Assistants are required to return approximately 8 days before beginning of each term and remain until after halls have closed for each semester.

Desk Assistants can only work 6.5 hours/week in any other SFA or on-campus job.

A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.

Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.