STUDENT ASSISTANT

California Department of Developmental Services; Sacramento (CA); Hybrid; USD 30,000 - 40,000; Full time

Job summary

The State of California is seeking a Student Assistant to provide service desk support under the Information Technology Supervisor II. This hybrid position involves troubleshooting IT issues and requires knowledge of Microsoft Office 365 and various devices. Applicants must submit a Statement of Qualifications and meet minimum requirements outlined in the job description.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Options

Qualifications

• Experience with IT ticketing systems and hardware management.
• Ability to develop cooperative relationships in a fast-paced environment.

Responsibilities

• Provide service desk support, including phone coverage and email responses.
• Assist with troubleshooting applications, software, and IT equipment.

Skills

Customer Service

Troubleshooting

Effective Communication

Education

High School Diploma

Tools

Microsoft Office 365

ServiceNow

Windows OS

Job description

Department of Developmental Services - Headquarters

JC-477976 - Student Assistant

Final Filing Date: 5/24/2025

Application Methods: Electronic (using your CalCareer Account), Mail, Drop-off

Under the supervision of the Information Technology Supervisor II, the incumbent provides service desk support, including daily phone coverage, emails, ServiceNow service request submission and tracking for all ITD customers. Support includes applications, software, and IT equipment troubleshooting. Knowledge of Microsoft Office 365, Windows OS, iPhones, laptops, desktops, tablets, and video conferencing is required. Assist with Secure File Transfer Protocol and asset tracking.

This position offers hybrid telework, requiring at least two days in-person weekly, increasing to four days starting July 1, 2025, per Executive Order N-22-25.

Additional details are available in the Duty Statement.

Minimum Requirements

Refer to the Class Specification for the minimum requirements for the STUDENT ASSISTANT classification.

The California Department of Developmental Services (DDS) provides services to individuals with developmental disabilities, including intellectual disabilities, cerebral palsy, epilepsy, autism, and related conditions, through various state-operated and community facilities.

Special Requirements

The Statement of Qualifications (SOQ) must be no more than two pages, formatted with 11pt Arial, double-spaced, with 1-inch margins. It should include a centered header with the Job Control# (JC#), your name, and 'Statement of Qualifications'.

Answer the following questions in your SOQ:

• How does your experience, education, and training prepare you for this position?
• Describe your experience building effective working relationships in a fast-paced environment.
• Do you have customer service experience? How much? What does customer service mean to you?
• Describe your experience with IT ticketing systems, hardware management, and software support, including duration, environment complexity, and specific technologies supported.

Application Instructions

Ensure your application and all required documents are received or postmarked by the Final Filing Date. The date on QR codes is not considered the postmark date.

Final Filing Date: 5/24/2025

This is a non-testing classification; all qualified candidates may apply. Priority is given to individuals with foster care, homeless youth, or formerly incarcerated youth status, with appropriate documentation.

Applications can be submitted electronically via www.CalCareers.ca.gov or by mailing/dropping off at the specified addresses.

Required Application Documents

• State Examination/Employment Application (STD 678) or electronic application through CalCareers
• Resume (optional)
• Statement of Qualifications as described above

Applicants requiring reasonable accommodations should request them during the interview scheduling process.

Desirable Qualifications

Knowledge of supportive staff principles, department policies; ability to develop cooperative relationships, maintain composure under pressure, analyze data, and communicate effectively.

Benefits include health, dental, vision, and retirement options. Details are available on CalHR and CalPERS websites.

Additional Information

Multiple positions may be filled, and the recruitment may be used for future vacancies. Minimum qualifications will be verified prior to interview or appointment, with official transcripts required if education is used to meet qualifications.

All appointments are subject to various state restrictions and clearances.

Confidentiality

Do not include confidential information such as SSN, birthdate, driver’s license number, or examination results in your documents. Such information will be automatically redacted if submitted electronically.

Equal Opportunity Employer

The State of California is committed to an equal opportunity workplace, prohibiting discrimination based on age, race, gender, disability, and other protected categories. The state maintains a drug-free workplace policy.