Student Ambassador

HTU; Raleigh, Northern (NC, KY); Hybrid; USD 16,476,000 - 24,177,000; Part time

Benefits offered by this job

Lease and renewal commissions

401k with 4% employer matching

Wellness time

Volunteer day

YuDay

Job summary

HTU is hiring a part-time Leasing Administrator in Raleigh. You will greet clients, conduct tours, complete applications, secure deposits, and process leases. You’ll handle inquiries, orient new residents, and support marketing and sales efforts while maintaining market data and reporting.

The role requires strong customer service, organization, and communication skills, with flexibility for evenings and weekends. MS Office proficiency and experience with online systems are expected.

Qualifications

• Experience in an administrative role.
• Strong customer service and communication skills.
• Proactive attitude with problem-solving and initiative.
• Highly organized with multitasking ability.
• Intermediate MS Office and online systems skills.
• Resilience, adaptability, and diversity awareness.
• Ability to maintain open communication with leadership.
• Availability to work 20-25 hours per week.

Responsibilities

• Greet prospective clients, conduct property tours, and showcase apartment features and benefits.
• Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
• Handle phone calls and in-person inquiries, maintain guest cards, and follow up with prospects.
• Prepare and submit applications for approval, ensure apartments are ready for move-in, and orient new residents.
• Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
• Maintain up-to-date market information and participate in weekly leasing activity meetings.
• Update reports, monitor market conditions, and provide insights for community improvements.
• Manage service requests, plan resident functions, and maintain accurate commission records.
• Participate in outreach marketing, maintain community appearance, and enforce policies and procedures.
• Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
• Maintain cleanliness and schedule adherence for office and model apartments.
• Communicate policy changes and support the community team.
• Maintain flexibility with work schedule, including evenings and weekends, and perform additional tasks as needed.

Skills

Customer service

Communication

Organization

Problem-solving

Adaptability

Tools

MS Office

Online systems/databases

Job description

Your Role

Here’s what you will be doing:

• Greet prospective clients, conduct property tours, and showcase apartment features and benefits.
• Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
• Handle phone calls and in-person inquiries, maintain guest cards, and follow up with prospects.
• Prepare and submit applications for approval, ensure apartments are ready for move-in, and orient new residents.
• Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
• Maintain up-to-date market information and participate in weekly leasing activity meetings.
• Update reports, monitor market conditions, and provide insights for community improvements.
• Manage service requests, plan resident functions, and maintain accurate commission records.
• Participate in outreach marketing, maintain community appearance, and enforce policies and procedures.
• Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
• Maintain cleanliness and schedule adherence for office and model apartments.
• Communicate policy changes and support the community team.
• Maintain flexibility with work schedule, including evenings and weekends, and perform additional tasks as needed.

About You

The company is looking for:

• Experience in an administrative role.
• Strong customer service and communication skills, both oral and written.
• Proactive attitude with strong problem-solving skills and initiative.
• Highly organized with the ability to manage multiple tasks regularly.
• Intermediate skills in MS Office and online systems/databases.
• Resilience, adaptability, and cultural diversity awareness.
• Ability to maintain open communication with the General Manager and Maintenance Supervisor.
• Availability to work 20-25 hours per week.

Compensation & Benefits

• Competitive hourly pay ($11.50-$13.50 per hour).
• Lease and renewal commission opportunities.
• 401k plan with 4% employer matching.
• Wellness time as required by state law.
• One paid volunteer day.
• One paid YuDay.