Community Assistant

HTU; West Lafayette (IN); On-site; USD 14,000 - 19,000; Full time

Job summary

HTU in West Lafayette, IN is seeking a Resident Services Coordinator to welcome residents and guests and help with inquiries. You will assist with leasing activities, campus services information, and tours, while promoting an inclusive community.

You will plan and implement events to foster engagement, manage resident records and move-ins/outs, and help ensure safety and smooth operations in partnership with staff and Resident Directors.

Qualifications

• Strong communication and interpersonal skills with the ability to work with diverse groups.
• Leadership abilities to motivate and mentor others.
• Effective teamwork and strong organizational and time management skills.
• Willingness to learn campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, special events, and be on-call for emergencies.
• Good standing account if currently a resident.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Assist residents with inquiries, concerns, and requests, serving as a knowledgeable resource on community policies and campus services.
• Participate actively in leasing and marketing efforts including outreach, social media strategy, tours, and handling inquiries.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, move-ins, and move-outs.
• Promote safety by enforcing community policies, reporting maintenance and safety issues, and assisting with emergency protocols.
• Collaborate with staff and support Resident Directors to ensure smooth community operations.
• Participate in the apartment “turn” process and other duties as assigned based on community needs.

Skills

Strong communication

Leadership

Teamwork

Customer service

Organizational skills

Flexibility

Job description

Your Role

Here’s what you will be doing:

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Assist residents with inquiries, concerns, and requests, serving as a knowledgeable resource on community policies and campus services.
• Participate actively in leasing and marketing efforts including outreach, social media strategy, tours, and handling inquiries.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, move-ins, and move-outs.
• Promote safety by enforcing community policies, reporting maintenance and safety issues, and assisting with emergency protocols.
• Collaborate with staff and support Resident Directors to ensure smooth community operations.
• Participate in the apartment “turn” process and other duties as assigned based on community needs.

About You

The company is looking for candidates with:

• Strong communication and interpersonal skills with the ability to work with diverse groups.
• Leadership abilities to motivate and mentor others.
• Effective teamwork skills and strong organizational and time management capabilities.
• Knowledge of or willingness to learn campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, special events, and be on-call for emergencies.
• Good standing account if currently a resident.

Compensation & Benefits

• Compensation at $12 per hour.
• Competitive pay with opportunities for advancement and growth.

Physical Demands and Work Environment

• Frequently required to stand and walk; continually required to sit, talk, hear, and use hand and finger dexterity.
• Occasional exposure to outside weather conditions.
• Noise level usually moderate.
• Must occasionally lift and/or move up to 25 pounds.