Community Assistant

HTU; Eugene, Northern (OR, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Opportunities for advancement

Job summary

HTU in Eugene, Oregon is seeking a Resident Services Coordinator to deliver exceptional service to residents, prospective residents, and guests, ensuring a welcoming atmosphere and clear campus policies.

You will assist with inquiries, support leasing and marketing efforts, develop community events, handle resident records and room assignments, promote safety, and collaborate with staff and Resident Directors to keep operations smooth.

Qualifications

• Strong communication and interpersonal skills with diverse groups.
• Demonstrated leadership, motivation, and mentoring abilities.
• Teamwork, organization, and time management capabilities.
• Knowledge of campus resources or willingness to learn.
• Commitment to diversity, inclusion and respect.
• Flexibility to work evenings, weekends, events, and on-call emergencies.
• If resident, account must be in good standing.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and guests.
• Assist residents with inquiries and requests; act as a resource on policies and services.
• Participate in leasing and marketing, including outreach, tours, social media, and inquiries.
• Develop community activities and events to foster engagement.
• Perform administrative duties: resident records, room assignments, communications.
• Promote safety by enforcing policies, reporting issues, and assisting with emergencies.
• Collaborate with staff and Resident Directors for smooth operations.
• Participate in the turn process and other duties as assigned.

Skills

Strong communication

Leadership

Teamwork

Time management

Campus resources knowledge

Diversity & inclusion

Computer literacy

On-call flexibility

Resident relations

Job description

Your Role

Here’s what you will be doing:

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Assist residents with inquiries, concerns, and requests, serving as a knowledgeable resource on community policies and campus services.
• Participate actively in leasing and marketing efforts, including outreach, social media strategy, tours, and handling inquiries.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, and maintaining communication channels.
• Promote safety by enforcing community policies, reporting maintenance and safety issues, and assisting with emergency protocols.
• Collaborate with staff and support Resident Directors to ensure smooth community operations.
• Participate in the “turn” process and other responsibilities as assigned based on community needs.

About You

The company is looking for candidates with the following skills and qualifications:

• Strong communication and interpersonal skills with the ability to work with diverse groups.
• Demonstrated leadership, motivation, and mentoring abilities.
• Effective teamwork skills and strong organizational and time management capabilities.
• Knowledge of or willingness to learn campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and special events, and ability to be on-call for emergencies.
• If a current resident, account must be in good standing.

Compensation & Benefits

• Competitive compensation at $15.05 per hour.
• Opportunities for advancement and growth within the company.

Physical Demands and Work Environment

• Frequently required to stand and walk; continually required to sit, use hand and finger dexterity, talk, and hear.
• Occasional exposure to outside weather conditions.
• Noise level is usually moderate.
• Must occasionally lift and/or move up to 25 pounds.