Student Affairs Specialist

Virginia Community Colleges; Virginia; Sur place; USD 24 000 - 34 000; Temps partiel

Résumé du poste

NOVA's Student Affairs Specialist position supports enrollment, financial aid, and student records across multiple offices. The role handles inquiries, processes transactions, and ensures accurate documentation while coordinating with campus services to maintain smooth student operations.

The role is not eligible for telework and requires on-site coverage during peak hours, with a 29-hour weekly schedule and potential adjustments during enrollment surges.

Qualifications

• Demonstrated problem-solving and interpersonal skills.
• Ability to communicate effectively in writing and verbally.
• Experience with data accuracy and confidentiality in student records.

Responsabilités

• Responds to student inquiries and service requests via email, phone, ticketing, and in person.
• Processes student records and related transactions across college systems.
• Supports enrollment, financial aid, and other Student Affairs functions as trained.

Connaissances

Problem-solving

Interpersonal communication

Communication skills

Data accuracy

Collaboration

Higher education experience

Electronic information systems

Outils

Case management systems

Student Information Systems

CRM

Description du poste

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Role Title

Role Code

Role Code 29143-FP

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 280W1822

Agency

Agency Northern VA Community College

Division

Division NV280-Office of Student Services

Work Location

Hiring Range

Hiring Range $21/hr

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

The position is proposed as a part-time role not to exceed 29 hours per week. The schedule should provide consistent coverage during peak student service hours while allowing flexibility to support operational needs.

Recommended Schedule

• Monday: 9:00 a.m. – 3:00 p.m.
• Tuesday: 9:00 a.m. – 3:00 p.m.
• Thursday: 9:00 a.m. – 3:00 p.m.
• Friday: 9:00 a.m. – 2:00 p.m.

Total: 29 hours per week

This schedule provides regular weekday coverage to support student inquiries, records processing, ticket response, and office operations. The schedule may be adjusted during peak enrollment, registration, graduation, or periods of increased student demand, based on office needs and supervisor approval.

Sensitive Position

Sensitive Position No

General Description

The Student Affairs Specialist provides operational, processing, and student service support across designated areas within the Student Affairs portfolio. The position assists prospective and continuing NOVA students with enrollment, financial aid, student records, and related student services processes; responds to inquiries; processes routine transactions and documentation; and connects students with appropriate college resources. The position supports students and college operations by responding to inquiries, processing student transactions and documentation, maintaining accurate information and records, assisting with administrative workflows, and connecting students with appropriate college resources. Assignments may vary based on service demands, processing volumes, peak periods, staffing needs, and emerging priorities.

This position is not eligible for telework.

Duties and Task:

• Responds to student inquiries and service requests through email, telephone, ticketing systems, and in-person interactions, providing accurate information, assistance, referrals, and appropriate escalation.
• Processes student records and related transactions, including transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation-related processing, program placement, and other assigned records functions.
• Supports routine enrollment, financial aid, and other Student Affairs administrative and processing functions for which appropriate training and system access have been provided.
• Accurately reviews, enters, updates, and maintains student information, transactions, forms, and supporting documentation in applicable college systems in accordance with established policies, procedures, and confidentiality requirements.
• Provides operational support for high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, and other priority or time-sensitive service needs, including on-site office coverage as assigned.
• Coordinates referrals and service handoffs across Student Affairs and other college offices and participates in cross-functional training and assignments to support continuity, consistency, and effective delivery of student services.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSAs

• Problem-solving, and interpersonal communication skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Ability to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and appropriate handling of student information.
• Ability to work collaboratively and adapt to changing operational priorities and assignments.
• Experience working in a higher education or student services environment.
• Experience using electronic information systems, case management systems, or similar technology.

Additional Considerations

• Experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Operation of a State Vehicle No

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number WGE_3517P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 2

Position End Date (if temporary)

Job Open Date

Job Open Date 10/16/2026

Job Close Date

Job Close Date 10/30/2026

Agency Website

Agency Website www.nvcc.edu

Contact Name

Email

Email [e-mail]

Phone Number

Additional Information

Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

• * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
• * I understand that this position is not telework eligible and I will be required to attend work in-person.
• * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
• * Do you now or in the future require visa sponsorship to work in the United States?
• * Are you applying for this position to satisfy an OPT training requirement for your educational program?
• * Do you have experience working in a higher education or student services environment?
• * Do you have experience using electronic information systems, case management systems, or similar technology?
• * Do you have experience with customer service?