Student Advisor

Alliant University; San Diego (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Flexible Spending Accounts

Tuition Waiver

Job summary

Alliant University seeks a Student Advisor to support academic student success for degree and certificate programs. You will conduct outreach, assist with registration and audits, and coordinate with campus departments to resolve issues and provide exceptional service.

The role emphasizes discretion, professionalism, and multi-tasking in a dynamic environment to maintain accurate student records and a high-quality student experience.

Qualifications

• Bachelor’s degree from an accredited college/university.
• Master’s degree in College Student Personnel services preferred.
• Two years of professional experience at a post-secondary institution preferred.

Responsibilities

• Track academic progression through Campus Nexxus or similar systems.
• Provide outreach, advising meetings, and data analysis for student success.
• Assist with registration, degree audits, transfer evaluation, and candidacy.
• Review progress and develop individualized success plans.
• Support tuition payments and financial aid resources; monitor NFC list.
• Support New Student Orientation and Commencement; maintain records.

Skills

CRM software

Customer service

Team player

Oral communication

Written communication

Discretion & confidentiality

Multitasking

Attention to detail

Cultural sensitivity

Education

Bachelor’s Degree

Master’s Degree preferred

Tools

Microsoft Office Suite

Campus Nexxus Student

Salesforce/Starfish CRM

Job description

Alliant University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues. Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Our Mission:

Alliant University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision:

An inclusive world empowered by Alliant alumni.

Our IMPACT Values:

• Inclusion: We value and engage the rich diversity of the Alliant community.
• Mentoring: We provide guidance and create enabling environments for success.
• Passion: We bring enthusiasm, creativity, and authenticity to our work.
• Accountability: We act with integrity and responsibility in all we do.
• Communication: We are responsive, transparent, and respectful in our interactions.
• Teamwork: We collaborate to develop innovative solutions for our community.

Job Description

Under the general direction of the Manager of Student Advising, Campus Director, or Associate Director, Student Engagement, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance.

The incumbent must be able to organize and plan work and be capable of handling multiple assignments; prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively problem-solve.

The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion and judgment; and must exhibit a high level of professionalism.

Salary Range: $25.64 – $27.69 an hour ($50,000 – $54,000 annualized, Non-Exempt, Full-Time, 37.5 hours per week).

Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Qualifications

Education: Bachelor’s Degree from an accredited four-year college or university. Master’s Degree in College Student Personnel services preferred.

Experience: Two (2) years of professional experience in a post-secondary institution preferred.

Additional Information

Skills

• Proficient computer skills, in particular with Microsoft Office Suite, Campus Nexxus Student, Salesforce/Starfish or other CRM software.
• Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
• Ability to work effectively as a team player; highly motivated, focused and results oriented.
• Excellent oral and written communication skills.
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• High level of accuracy and attention to detail.

Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to track academic progression through Campus Nexxus or equivalent databases.
• Uses independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis.
• Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc.
• Reviews academic progress of assigned students and works to develop individualized success plans.
• Assists students with tuition payments, financial aid resources, etc. Support includes pro‑active outreach and communication with students, including monitoring the non‑financially cleared (NFC) list and attendance.
• Supports New Student Orientation and Commencement.
• Maintains student records to ensure accuracy and timeliness of data.
• Provide an exceptional student experience to all students throughout the student life cycle.
• Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility

Direct Reports: None.

Indirect Reports: None.

Contact Responsibility

Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position partners with campus departments, including Admissions, Academic programs, Disability Services, Military/Veterans, Career Services, International Students, etc. to ensure seamless student support and Department goals.

External: Interacts with both current and prospective students. May interact with community leaders.

Primary Work Location, Hours & Travel Requirements:

Work Hours: Standard office hours; may be required to work occasional evening or weekend hours.

Travel: Rarely. Potentially may need to travel to other campuses for training or Employee Engagement events.