Student Advisor

SmartRecruiters, Inc.; San Diego (CA); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Life Insurance

Legal Plan

Tuition Waiver

Transportation Benefit

Job summary

Alliant University seeks a Student Advisor to ensure the academic success of enrolled students across degree and certificate programs. The role involves advising, course registration, degree audits, and financial aid assistance while maintaining professional communication and confidentiality.

The advisor will monitor progression from admission to commencement, coordinate with campus departments, and provide an exceptional student experience.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• Two years of professional experience in a post-secondary institution preferred.
• Proficient computer skills including Microsoft Office, Student CRM, and CRM software.

Responsibilities

• Track academic progression and provide proactive outreach to students.
• Assist with registration, degree audits, transfer evaluation, and candidacy.
• Maintain student records and ensure data accuracy and timeliness.
• Provide exceptional student service throughout the student life cycle.
• Collaborate with campus departments to resolve student issues.

Skills

CRM software

Customer service

Cross-cultural communication

Teamwork

Oral & written communication

Discretion & confidentiality

Multitasking

Attention to detail

Education

Bachelor's Degree

Master's Degree preferred

Tools

Campus Nexxus

Salesforce

Job description

• LegalEntity: Alliant International University, Inc.
• Compensation: USD 25.64 - USD 27.69 - hourly

Company Description

Alliant University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues. Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Our Mission:
Alliant University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision:
An inclusive world empowered by Alliant alumni.

Our IMPACT Values:

• Inclusion:We value and engage the rich diversity of the Alliant community.
• Mentoring:We provide guidance and create enabling environments for success.
• Passion:We bring enthusiasm, creativity, and authenticity to our work.
• Accountability:We act with integrity and responsibility in all we do.
• Communication:We are responsive, transparent, and respectful in our interactions.
• Teamwork:We collaborate to develop innovative solutions for our community.

Job Description

Under the general direction of the Manager of Student Advising, Campus Director, or Associate Director, Student Engagement, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance.

The incumbent must be able to organize and plan work and be capable of handling multiple assignments; prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively problem-solve.

The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion and judgment; and must exhibit a high level of professionalism.

Salary Range:$25.64 – $27.69 an hour ($50,000 – $54,000 annualized, Non-Exempt, Full-Time, 37.5 hours per week).

Benefits Plans Include:Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Qualifications

Education: Bachelor’s Degree from an accredited four-year college or university. Master’s Degree in College Student Personnel services preferred.

Experience: Two (2) years of professional experience in a post-secondary institution preferred.

Additional Information

Skills:

• Proficient computer skills, in particular with Microsoft Office Suite, Campus Nexxus Student, Salesforce/Starfish or other CRM software.
• Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
• Ability to work effectively as a team player; highly motivated, focused and results oriented.
• Excellent oral and written communication skills.
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• High level of accuracy and attention to detail.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to track academic progression through Campus Nexxus or equivalent databases.
• Uses independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis.
• Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc.
• Reviews academic progress of assigned students and works to develop individualized success plans.
• Assists students with tuition payments, financial aid resources, etc. Support includes pro-active outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance.
• Supports New Student Orientation and Commencement.
• Maintains student records to ensure accuracy and timeliness of data.
• Provide an exceptional student experience to all students throughout the student life cycle.
• Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility:

Direct Reports: None.

Indirect Reports: None.

Contact Responsibility:

Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position partners with campus departments, including Admissions, Academic programs, Disability Services, Military/Veterans, Career Services, International Students, etc. to ensure seamless student support and Department goals.

External: Interacts with both current and prospective students. May interact with community leaders.

Primary Work Location, Hours & Travel Requirements:

Work Hours: Standard office hours; may be required to work occasional evening or weekend hours.

Travel: Rarely. Potentially may need to travel to other campuses for training or Employee Engagement events.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:
Anti-Discrimination Policy: Alliant University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Office of People & Culture (Human Resources) at [e-mail] or 858-635-4509.

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant University is a smoke and tobacco free environment.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .